Overview of the Cases page

On the Cases page, you can search for cases by keyword, access the complete list of open and closed cases, and open the case edit page to create a case.

Video: Click to hide video

Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages. If using Internet Explorer, the video might not display. To fix this, open the Compatibility View Settings and clear Display intranet sites in Compatibility View.

Text: Click to show text

A Search box Enter keywords to help you find a case. You can search by case number, description, tags, and so on.
B Search button Click to open the Search page. The search results only show cases that contain your keywords.

To see all cases, leave the search box blank and click the search button.

C Create new case Click to open the case edit page so that you can create a case.