On the Categories page of the Configurations menu, you can view and search the complete list of incident categories. On the Categories page, you can also add and modify a category.
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|A||Users||Click to show the complete list of users, groups, and services.|
|B||Name||The category name.|
|C||Departments||Click to show the complete list of departments. From the Departments page, you can add and modify departments.|
|D||Status||The category status.|
|E||Security policies||Click to configure the access policy for files that are not associated with a case.|
|F||Add (+) drop-down||Click to add a new category.|
|G||Search box||Enter keywords to help you find categories.|
|H||Open category||Click to open and modify an incident category. When modifying the category you can enable or disable the category. You can also select a category retention period in days or years and enter a value, or select the Never delete check box to keep your files indefinitely.|