Overview of the Categories page

On the Categories page of the Configurations menu, you can view and search the complete list of incident categories. On the Categories page, you can also add and modify a category.

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A Users Click to show the complete list of users, groups, and services.
B Name The category name.
C Departments Click to show the complete list of departments. From the Departments page, you can add and modify departments.
D Status The category status.
E Security policies Click to configure the access policy for files that are not associated with a case.
F Add (+) drop-down Click to add a new category.
G Search box Enter keywords to help you find categories.
H Open category Click to open and modify an incident category. When modifying the category you can enable or disable the category. You can also select a category retention period in days or years and enter a value, or select the Never delete check box to keep your files indefinitely.