Adding devices manually

2020-12-18Last updated

You can add a device manually in Genetec Clearance™ by docking the device in a docking station connected to your system and authenticating it with Genetec Clearance™.

Before you begin

The following prerequisites apply when registering devices:
  • You must have an active internet connection.
  • You must be a member of the Manage devices security policy.

What you should know

The device must be authenticated before you can upload video from it.


  1. Dock the device.
  2. Click Configurations > Devices .
  3. Click Create new device.
  4. Enter a name for the device, the device serial number, and specify the manufacturer and model of the device.
  5. Click Save.
    The device is created.
  6. From the BWC Config Tool window, double click on the device you want to activate.
  7. Set the System mode to UDE System.
  8. In the Menu section, select Network (Back-End).
  9. Set the System Configuration to Obtain DNS server automatically.
    Note: If this option is not available, you must enter your preferred DNS server manually.
  10. From the Devices page in Genetec Clearance™, copy the device credentials and then paste them in the UDE Settings section of your device configuration tool window.
  11. In the device configuration tool window, click Apply changes.
  12. From the Devices page in Genetec Clearance™, assign the device to a user.
  13. Click Activate device.
The device can now upload recorded video to Genetec Clearance™.


Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.

After you finish

You can now activate the device license.