To create a support ticket in Genetec Clearance™, an
account administrator can use the Contact support option accessed
from the Help icon ().
What you should know
Only account administrators can create support tickets from Genetec Clearance™
To create a support ticket in Genetec Clearance™:
Click Help ().
Click Contact support.
Complete the fields. Required fields are identified by an asterisk (*).
In the Open support ticket section, select a
ticket type from the Select type * drop-down
list. For example, Cannot redact video.
In the What happened? * field, enter some text
to describe the issue that occurred and how the error can be
A support ticket is raised containing contact information, problem, context, and
account information. This information is then sent to the appropriate support team.
A confirmation email from Clearance Support will be received.