Requesting video

To review incidents and solve crimes, you can use the Genetec Clearance™ registry to identify cameras of interest and participants devices near the incident location. You can then request video from these cameras and participants to aid your investigation.

1. Click Requests () and then click Request video.

   

2. Choose to associate the request with a camera from the list, or select the geographical location you need video from.
   • Click () to associate the request with a camera from the list.
   • Click View map () to select the geographical location you need video from.
3. In the Location field, enter the address or location that you require or click () to choose a location in map view.
4. In the From and To fields, enter the date and time range that you require.
   Note: You can select a maximum time range of 2 hours or 120 minutes.
5. (Optional) To associate videos with an existing case, click Select case and select the case you require.
6. Click Submit.

1. Click Registry ().
2. Select one or more cameras that you require and click Request video or Request all videos.

   

3. In the From and To fields, enter the date and time range that you require.
   Note: You can select a maximum time range of 2 hours or 120 minutes.
4. (Optional) To associate videos with an existing case, click Select case and select the case you require.
   Note: You can only link videos to cases that you have permission to access. This permission level remains unchanged after the video request approval. If you do not select a case, the system creates one for you.

   

5. Click Next.
6. If a Video Request form opens, complete the fields.

   

7. Click Submit.