Uploading media using the Clearance Uploader

2020-02-11Last updated

You can use the Genetec Clearance™ Uploader application to automatically upload videos, media, and other file types without manually logging into Clearance. Uploaded files are searchable and can be added to cases. The Uploader automatically resumes the upload process after an interruption, making it a great solution when uploading larger files or a large selection of files.

Before you begin

The following prerequisites apply when uploading media using the Clearance Uploader.
  • The Clearance Uploader must be associated with a Clearance account to upload media to that account.
  • You must have an active internet connection.

What you should know

To simplify importing files to Clearance, you can use the Clearance Uploader application to transfer large files or a selection of files directly from your desktop.

The media files are then uploaded from your client to your Clearance account. Deferred schedule uploads can optimize this process by performing the upload activities at a more convenient time.

Scheduled uploads can help you avoid using bandwidth during office hours by deferring uploads to a more convenient time. Scheduled uploads are also useful if you are using a multi-dock or are uploading media from multiple devices, which might consume excessive bandwidth.

The Clearance Uploader supports a maximum of 26 concurrent cameras per workstation or server when using a multi-dock.

Logs are also kept to provide details about media uploads. These event logs can be found in C:\ProgramData\AppData\Local\Genetec Clearance\logs.


To download media from a body-worn Camera:
  1. Download the files to your client workstation by completing the following steps:
    1. (Optional) Click the icon to start the Clearance Uploader agent.
    2. Dock your body-worn Camera.
      Media files are automatically downloaded from the camera and saved to your client workstation. (The media files can be found in C:\ProgramData\AppData\Local\Genetec Clearance\data\files).
      Tip: Status LEDs on the dock indicate when download activities are in progress.
      After the download completes, the media files are deleted from the camera.
      Note: The camera tile in the Monitor page turns green after the download completes to indicate that the camera can be removed from the dock.
To automatically upload media to your Clearance account:
  1. The media files are uploaded from your client to your Clearance account.
    Depending on your defined settings, one of the following occurs:
    • If no schedule is specified, the media files are uploaded immediately to your Clearance account. During upload the following states can occur: Uploading, In Progress, Completing, Completed, Calculating, and Pending.
    • If an upload schedule is specified, the media files are automatically uploaded to the Clearance account at the deferred schedule time. Scheduled uploads are useful when using a multi-dock or when uploading media from multiple devices.
    • If a sync folder is enabled in the configuration settings, any files put in the sync folder are uploaded immediately.
    After the media files upload completes, the media files are deleted from the client workstation.
    Note: You can set up or change an Upload schedule or Sync folder in the Settings section of the Clearance Uploader agent. You must have administrator access to view or change these settings.
To manually upload media to your Clearance account:
  1. Click Select files.
  2. Select the file or files that you want to upload and click Open.
  3. Select a case association or upload option.
    • Select existing case
    • Create a new case
    • Skip and upload evidence
  4. If you clicked Select existing case, do the following:
    1. Enter the case title, record number, or incident number in the search field and click Search.
    2. Select the case that you need and click to upload the file to the selected case.
      The Select a case to attach files to menu showing a case that the file can be added to.
  5. If you clicked Create a new case, do the following:
    1. Enter a name.
    2. Select a department from the Department drop-down list.
    3. Select a category from the Category drop-down list.
    4. Enter an incident number.
    5. Click Upload.
      The new case creation page showing name, department, category, and incident number fields.
  6. If you clicked Skip and upload evidence, the file is uploaded with no case association.


Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.

After you finish

You can now add the media files to their respective cases.