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Release notes
Check out what's new in the latest release of Clearance.
What's new in Clearance
Check out what is new and the latest updates to Genetec Clearance™.

Introduction to Clearance
Learn about the Clearance collaborative investigation management system.
Getting started
Learn how to log on, log off, and change languages in Clearance.
Release notes
Check out what's new in the latest release of Clearance.
- What's new in Clearance
  Check out what is new and the latest updates to Genetec Clearance™.
- Previous features and enhancements
  Genetec Clearance™ includes the following features and enhancements.
- System requirements for Clearance
  For Genetec Clearance™ to run efficiently in your web browser, the computer or mobile device that you use must meet certain software and hardware requirements.
- Supported languages
  Clearance is available in the following languages.
User interface tour
Get familiar with the user interface in Clearance.
Account setup
Configure your settings in Clearance.
Managing cases
Manage cases to record the details of an incident and link digital evidence in Clearance.
Managing devices
Add, remove, and configure devices in Clearance.
Managing i-PRO devices
Add, remove, and configure i-PRO devices in Clearance.
Managing Axis devices
Configure Axis body worn systems for use with Clearance.
Managing files
Create, share, and associate files in Clearance.
Managing video requests
Learn how to employ video requests in Clearance.
Managing video editor content
Learn how to use the video editor in Clearance.
Reviewing dashboards
Learn how use the dashboard in Clearance.
Public upload requests
Invite anyone to add files to an incident without viewing the case contents in Clearance.
Clearance plugin
Export Security Center video as evidence to an account in the Clearance system.
Clearance Drive
Manage file transfers to and from Clearance.
Genetec™ Video Player
View exported G64 and G64x video files from Security Desk, or on a computer that does not have Security Center installed, in Clearance.
Clearance Seen
Capture videos, images, and audio recordings from your phone and upload evidence directly to your Clearance account.
Frequently asked questions
Learn about common issues in Clearance.
Glossary
Technical support
Need tech support or product information? Check out these resources.

What's new in Clearance

2026-02-23

Check out what is new and the latest updates to Genetec Clearance™.

February 2026

Upgraded codec support: New video formats have been added to the extended video codec library. They include CMS, CV2, HBOX, MDT, VAR, XA1, and XI1.
The extended video codec library is included by default with all Plan 600 and Plan 1000 subscriptions. You can purchase it as an add-on with other Clearance packages. For more information, contact your Genetec reseller.

For a complete list of all prior announcements, see Previous features and enhancements.