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Managing files
Create, share, and associate files in Clearance.
Restoring files
To restore any digital evidence that is linked to an incident, you can restore the associated files.

Introduction to Clearance
Learn about the Clearance collaborative investigation management system.
Getting started
Learn how to log on, log off, and change languages in Clearance.
Release notes
Check out what's new in the latest release of Clearance.
User interface tour
Get familiar with the user interface in Clearance.
Account setup
Configure your settings in Clearance.
Managing cases
Manage cases to record the details of an incident and link digital evidence in Clearance.
Managing devices
Add, remove, and configure devices in Clearance.
Managing i-PRO devices
Add, remove, and configure i-PRO devices in Clearance.
Managing Axis devices
Configure Axis body worn systems for use with Clearance.
Managing files
Create, share, and associate files in Clearance.
- About Clearance information security
  All data and files imported in Clearance are encrypted, and all communication with the platform is secure. These encryption and security measures ensure that sensitive data, files, and communications are only seen by users with the appropriate access.
- Uploading files to cases
  To share digital evidence with other authorized investigators, you can upload videos, media, and other file types to new and existing cases. You can then view, download, or edit the files.
- Configuring file details
  Configure file details to better classify and compare your evidence files.
- Reviewing media
  After media files have been uploaded, you can play them from either the file page or the evidence player page. You can also play videos with GPS trail location data, if GPS data is available.
- Video player controls
  Use the video player controls in Clearance to get a better sense of what you are looking at.
- Sharing files
  To let internal or external members of your organization view, modify, and manage files, you can share files with them and define their access rights on a file by file basis.
- Inviting guests to view files
  If you want to share a specific file with someone who does not already have a Clearance account, without allowing them to search or view other files, you can invite this person as a guest.
- Associating cases with a file
  To track which files are involved in a case or incident, you can manually associate one or more cases with a file in the File page.
- Linking files to another case
  You can link multiple files already associated with one case to another in Clearance.
- Searching evidence by device assignment
  To find all evidence recorded by a user associated with a device, you can search evidence by device assignment. You can also use date or time range filters to search evidence by device assignment within a specified time range.
- File formats you can preview in Clearance
  A file in Clearance is a piece of digital evidence, such as a video, image, document, or other type of file. Files can be grouped within one or more cases.
- Downloading files
  After files have been uploaded in the system, you can download them from either the File page or the Case page.
- Changing access policies for files
  After a file has been uploaded in the system, you can select which users and groups have access to the file, and which permission levels they have.
- Protecting files from deletion
  To keep files longer than the specified retention policy, you can place an indefinite hold on a file by using the Protect from deletion option.
- Deleting files
  To remove any digital evidence that is linked to an incident, you can delete the associated files.
- Restoring files
  To restore any digital evidence that is linked to an incident, you can restore the associated files.
- Reviewing files scheduled for deletion
  To review files that are scheduled to move to the recycle bin, you can visit the Upcoming deletion page.
- Viewing the audit trail history of files
  You can investigate the complete activity history of a file, such as who made changes and when, by viewing the audit trail of the file.
Managing video requests
Learn how to employ video requests in Clearance.
Managing video editor content
Learn how to use the video editor in Clearance.
Reviewing dashboards
Learn how use the dashboard in Clearance.
Public upload requests
Invite anyone to add files to an incident without viewing the case contents in Clearance.
Clearance plugin
Export Security Center video as evidence to an account in the Clearance system.
Clearance Drive
Manage file transfers to and from Clearance.
Clearance Uploader application
Automatically upload media from devices to Clearance, or a Security Center video archive.
Genetec™ Video Player
View exported G64 and G64x video files from Security Desk, or on a computer that does not have Security Center installed, in Clearance.
Clearance Seen
Capture videos, images, and audio recordings from your phone and upload evidence directly to your Clearance account.
Frequently asked questions
Learn about common issues in Clearance.
Glossary
Technical support
Need tech support or product information? Check out these resources.

Restoring files

2025-05-16

To restore any digital evidence that is linked to an incident, you can restore the associated files.

Before you begin

Important:

Users must be in the Restore cases and files from the recycle bin security policy list. Users must also have manage permission level to restore files. If the list is empty everyone can restore.

Procedure

Click Retention > Recycle bin to open the recycle bin.
Click the file that you want to restore.
Click Restore file.
A confirmation message is displayed.
Note:
Any restored files are automatically set to Protect from deletion.
Are you sure you want to restore this file?
Click Restore.
When the file is restored, a file restored message is displayed and a File link web address is also shown.
(Optional) Click Open in new tab to open the restored file.