Capturing evidence using Genetec Clearance™ Capture

2019-10-22Last updated

To capture evidence from websites and social media and then upload the evidence directly to your Clearance account, use the Genetec Clearance™ Capture Chrome extension.

Before you begin

Before capturing evidence using Genetec Clearance™ Capture ensure the following:
  • You have installed Genetec Clearance™ Capture.
  • You have associated Genetec Clearance™ Capture with a Clearance account to upload media to that account.
  • You have verified that you have an active internet connection.

What you should know

To use the Genetec Clearance™ Capture Google Chrome extension you must have Google Chrome browser version 59 or later.
You can use Genetec Clearance™ Capture to do the following:
  • Capture evidence as images from websites and social media and add them directly to your Clearance account.
  • Add evidence captures to existing cases or as standalone files.
  • Each capture contains the evidence images and metadata information for the page.
  • Two screen capture modes are supported: FULL PAGE and VISIBLE PAGE.

Procedure

  1. In Google Chrome, enter a URL or navigate to the website or page where you want to capture evidence.
  2. In the Google Chrome toolbar, click the Genetec Clearance™ Capture icon ().
  3. Select a host environment (as detailed in your account activation email) from the drop-down menu and click Login.
    Tip: You can determine your environment by checking the URL that you normally use to access Clearance.
    The host selector menu showing a list of hosts.
    The host selector showing a selected host.
  4. On the Login page, enter your email address and click Login.
    You are redirected to your user account’s sign-in page.
  5. (Optional) Select an account if required.
  6. (Optional) In the Select a Case (Optional) field, search for and select a case.
    You can search for Title, Record number, incident number, text in the case, and tags. You can scroll through search results when there are two or more cases.
    The Genetec Clearance™ Capture workflow showing case selection and user account information.
  7. In the CAPTURE MODE section, select either FULL PAGE or VISIBLE PAGE.
    FULL PAGE
    Captures the complete website page.
    VISIBLE PAGE
    Captures only the visible area of the website page. You can reduce the size of your browser tab and move around the page to only capture the content that is visible in the resized browser tab.
  8. Click CAPTURE EVIDENCE ().
    Important: Ensure that the Chrome extension remains open on this browser tab until the capture process completes. The capturing icon () is displayed while a capture is in progress.
    The following example shows a FULL PAGE capture compared with a VISIBLE PAGE capture.
    A full page capture compared with a limited page capture.
  • If you selected a case, the captured evidence and metadata is added to the selected case and a Case ID # link () is displayed in the CAPTURE INFO section.
  • If a case was not selected, the captured evidence and metadata is added as a file and a Evidence ID # link () is displayed in the CAPTURE INFO section.

After you finish

You can click the Case or Evidence Link and then click View details to see additional file metadata.