Capturing evidence using Genetec Clearance™ Capture

To capture evidence from websites and social media and then upload the evidence directly to your Genetec Clearance™ account, use the Genetec Clearance™ Capture Chrome extension.

Before you begin

Before capturing evidence using Genetec Clearance™ Capture ensure the following:

What you should know

To use the Genetec Clearance™ Capture Google Chrome extension you must have Google Chrome browser version 59 or later.

You can use Genetec Clearance™ Capture to do the following:
  • Capture evidence screenshots from websites and social media and add them directly to your Genetec Clearance™ account.
  • Add evidence captures to existing cases or as standalone files.
  • Each capture contains the evidence screenshot and metadata information for the page.
  • Two screen capture modes are supported: FULL PAGE and VISIBLE PAGE.

To capture evidence using Genetec Clearance™ Capture:

  1. In Google Chrome, enter a URL or navigate to the website or page where you want to capture evidence.
  2. In the Google Chrome toolbar, click the Genetec Clearance™ Capture icon ().
  3. Select a host environment (as detailed in your account activation email) from the drop-down menu and click Login.
    TIP: You can determine your environment by checking the URL that you normally use to access Genetec Clearance™.

  4. On the Login page, enter your email address and click Login.
    You are redirected to your user account’s sign-in page.
  5. (Optional) Select an account if required.
  6. (Optional) In the Select a Case (Optional) field, search for and select a case.
    You can search for Title, Record number, incident number, text in the case, and tags. You can scroll through search results when there are two or more cases.

  7. In the CAPTURE MODE section, select either FULL PAGE or VISIBLE PAGE.
    • FULL PAGE: Click to hide description
      Captures the complete website page.
    • VISIBLE PAGE: Click to hide description
      Captures only the visible area of the website page. You can reduce the size of your browser tab and move around the page to only capture the content that is visible in the resized browser tab.
  8. Click CAPTURE EVIDENCE ().
    IMPORTANT: Ensure that the Chrome extension remains open on this browser tab until the capture process completes. The capturing icon () is displayed while a capture is in progress.

    The following example shows a FULL PAGE capture compared with a VISIBLE PAGE capture.

After you finish

You can click the Case or Evidence Link and then click View details to see additional file metadata.