What's new in Clearance

What's New: September 2023

Set Default department

Administrators can now set a default department that is pre-selected when users create new cases. This default selection helps mitigate entry error by applying a base template for case permissions. The default department can also be leveraged by integrations that use the Clearance API, allowing them to apply the default template when creating new cases in Clearance.

For a complete list of all prior announcements, see Previous features and enhancements.