What's new in Clearance

What's New: April 2024

New version of the Clearance plugin for Security Center

The Genetec Clearance™ plugin for Security Center version 3.5.98 is now available. The release includes the following improvements:

Automated evidence exports

In the latest version of the Genetec Clearance™ Plugin, you can use event-to-action to automate video exports to Clearance. When recordings in Security Center need to be protected, they can be uploaded automatically and preserved in Clearance. For example, videos linked to door forced open or intrusion events can be uploaded directly to a case. Operators and other stakeholders can then review the footage in Clearance from their web browser. The configurable retention settings available in Clearance create opportunities for organizations to extend video retention for event-related recordings. Distinct retention settings are useful for video evidence that requires special consideration or that must be shared with team members in other departments.

• For more information, refer to Genetec Clearance™ Plugin Guide.
• To download the plugin, click here.

Raise custom event on Clearance export state

You can now configure a custom event to notify Security Center users about the state of an export, such as if an export fails.

Filter by export state in Clearance Activities Report

You can now filter results by export state in the Genetec Clearance activities task, allowing you to better track export failures and other details.

View other user exports privilege

You can now assign a privilege that allows users to see other users’ exports in the notification tray.

Multi-factor authentication for Guest user accounts

Clearance has transitioned users to the Genetec™ Login authentication system. Genetec Login is used across Genetec web applications and ensures that a single identity is used across all Genetec products. As part of the transition, Multi-factor authentication (MFA) is mandatory for all users that sign into Genetec applications. The second factor is a pin that is sent to the email address associated with the user’s account.

Users can manage their MFA preference from https://login.genetec.com/profile. The portal allows them to choose to send the second factor by email or by SMS.

For a complete list of all prior announcements, see Previous features and enhancements.