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Release notes
Check out what's new in the latest release of Clearance.
What's new in Clearance
Check out what is new in the latest update to Genetec Clearance™.

Introduction to Clearance
Learn about the Clearance collaborative investigation management system.
Getting started
Learn how to log on, log off, and change languages in Clearance.
Release notes
Check out what's new in the latest release of Clearance.
- What's new in Clearance
  Check out what is new in the latest update to Genetec Clearance™.
- Previous features and enhancements
  Genetec Clearance™ includes the following features and enhancements.
- System requirements for Clearance
  For Genetec Clearance™ to run efficiently in your web browser, the computer or mobile device that you use must meet certain software and hardware requirements.
- Supported languages
  Clearance is available in the following languages.
User interface tour
Get familiar with the user interface in Clearance.
Account setup
Configure your settings in Clearance.
Managing cases
Manage cases to record the details of an incident and link digital evidence in Clearance.
Managing devices
Add, remove, and configure devices in Clearance.
Managing i-PRO devices
Add, remove, and configure i-PRO devices in Clearance.
Managing Axis devices
Configure Axis body worn systems for use with Clearance.
Managing files
Create, share, and associate files in Clearance.
Managing video requests
Learn how to employ video requests in Clearance.
Managing video editor content
Learn how to use the video editor in Clearance.
Reviewing dashboards
Learn how use the dashboard in Clearance.
Public upload requests
Invite anyone to add files to an incident without viewing the case contents in Clearance.
Clearance plugin
Export Security Center video as evidence to an account in the Clearance system.
Clearance Drive
Manage file transfers to and from Clearance.
Clearance Uploader application
Automatically upload media from devices to Clearance, or a Security Center video archive.
Genetec™ Video Player
View exported G64 and G64x video files from Security Desk, or on a computer that does not have Security Center installed, in Clearance.
Clearance Seen
Capture videos, images, and audio recordings from your phone and upload evidence directly to your Clearance account.
Frequently asked questions
Learn about common issues in Clearance.
Glossary
Technical support
Need tech support or product information? Check out these resources.

What's new in Clearance

2025-07-08

Check out what is new in the latest update to Genetec Clearance™.

What's New: July 2025

24hr clock format: Administrators can now configure a 24-hour or 12-hour time format in the "Account Information" page. All users included in the account see the time displayed in the selected format.

For a complete list of all prior announcements, see Previous features and enhancements.