System requirements for Genetec Clearance™

For the Genetec Clearance™ system to run efficiently in your web browser, the computer or mobile device that you use must meet certain software and hardware requirements.

The requirements for Genetec Clearance™ software are as follows:

Desktop Requirements

  • Cookies and JavaScript are enabled in the web browser that you are using.
  • If using Internet Explorer, do not use Compatibility View mode with Genetec Clearance™. In Internet Explorer, click Tools > Compatibility View settings and make sure that Genetec Clearance™ is not a listed website.
The Genetec Clearance™ system is compatible with the following desktop operating systems and web browsers.
Operating system Supported browsers
Microsoft® Windows 7, 8.0, 8.1, 10 Microsoft® Internet Explorer 11, Microsoft® Edge, and Google Chrome
Mac OS 10.5.7 Apple Safari 6

Mobile Requirements

The Genetec Clearance™ system is compatible with the following mobile operating systems and web browsers.
Operating system Supported browsers Supported Devices
Android Google Chrome (latest version only) Android tablets and phones
iOS 9.0 and later Apple Safari 6 and Google Chrome iPads, iPad Minis, and iPhones
NOTE: Performing video redaction on a mobile device is not supported.

Genetec Clearance™ Uploader Requirements

The following desktop operating system requirements are required to run the Genetec Clearance™ Uploader.
  • Microsoft® Windows 7 and later
  • Microsoft® Windows Server 2008 R2 and later
  • Microsoft .Net Frameworks 4.6
  • Minimum ram requirement is 2GB
  • Storage requirements can vary depending on the temporary storage that the application requires for video

Genetec Clearance™ Capture Requirements

To use the Genetec Clearance™ Capture Google Chrome extension you must have Google Chrome browser version 59 or later.