Registry and video request overview
2023-11-01Last updated
The registry is the Genetec Clearance™ module that simplifies the video request process and improves collaboration between participants and investigators. The registry can include a list of cameras that authorized users can request video from.
- Share the list of fixed and vehicle-based cameras in your Security Center system so that
users can submit video requests.Important: You must have the Genetec Clearance™ Plugin installed to request video from cameras and vehicles. For more information, refer to About Clearance Plugin for Security Center.
- Maintain a list of public safety program participants, from whom video can be requested.
- Configure request forms that users must complete when requesting video.
- Configure participant enrollment forms for public safety initiatives.
- Define Clearance users that can approve new requests.
- Maintain searchable records of all past requests.
- Query requests based on their status.
- Automatically upload video from Security Center using the Genetec Clearance™ Plugin.
Video request workflow
The following diagram illustrates the workflow processes that occur between Clearance and the Clearance Plugin when a video request is submitted.
- A registry of cameras and participants is published in Clearance so that investigators can find devices that are near incidents under investigation.
- The investigator submits a request form.
An email notification is sent to the camera owners to review new requests. Authorized users can view the status of their current and past requests in Clearance.
- Camera owners validate the video request, ensuring that all required details are received before releasing the video to the requester.
- When the request is approved, video is exported from Genetec™ Security
Center, or other systems integrated using the Clearance APIs, based on the
date and time provided by the requester.Note: If the system is not integrated with other sources, evidence can be uploaded using a file request link generated on the request.
- After the available recordings have been uploaded to Clearance, an email notification is sent to the investigator. You can configure permission levels in the system to grant the investigator view-only or view and download permissions.