Registry and video request overview

The registry is a Genetec Clearance™ module that simplifies the video request process and improves collaboration between organizations and investigators. The registry can include a list of surveillance cameras to allow authorized users to rapidly identify and request video from camera sources of interest.

Using the Registry module, organizations can do the following:
  • Share a list of cameras so that guests can submit video requests
  • Configure request forms that guest users must complete when requesting video
  • Define Genetec Clearance™ users that can approve new requests
  • Maintain searchable records of all past requests
  • Query requests based on their status
  • Automatically upload video from Security Center using the Genetec Clearance™ plugin.
The Registry enhances situational awareness for investigators. It provides detailed information about cameras of interest, including their GPS coordinates and thumbnails showing the camera view.
Note: The Registry is only available for customers subscribed to Genetec Clearance™ Plan200, Plan600, or Plan1000.

Video request workflow

The following diagram illustrates the workflow processes that occur between the Genetec Clearance™ web application and the Genetec Clearance™ plugin when a video request is submitted.
  1. A registry of cameras is published in Genetec Clearance™ so that investigators can find devices that are near incidents under investigation.
  2. The investigator submits a request form.

    An email notification is sent to the camera owners to review new requests. A notification tray alert is also displayed in Security Desk. Authorized users can view the status of their current and past requests in Genetec Clearance™.

  3. Camera owners validate the video request, ensuring that all required details are received before releasing the video to the requester.
  4. When the request is approved, video is exported from Genetec™ Security Center, or other systems integrated using the Genetec Clearance™ APIs, based on the date and time provided by the requester, based on the date and time provided by the investigator.
    Note: If the system is not integrated with other sources, evidence can be uploaded by way of a file request link generated on the request.
  5. After the available recordings have been uploaded to Genetec Clearance™, an email notification is sent to the investigator. You can configure permission levels in the system to grant the investigator view-only or view and download permissions.