To review incidents and solve crimes, you can use the Genetec Clearance™
registry to identify cameras of interest and participants devices near the incident
location. You can then request video from these cameras and participants to aid your
investigation.
Organizations can invite Genetec Clearance™ users to submit video
requests.
Guest users can also submit video requests if they have been assigned the
request videos video request policy and have been invited to submit
video requests.
You can submit a video request from the Requests page, or
the Registry.
Procedure
To submit a video request from the Requests
page:
Click Requests () and then click Request video.
From the Request form menu, select a type of request
form.
Choose to associate the request with a camera from the list, or select the
geographical location you need video from.
Click Add () to
associate the request with a camera from the list.
Click View map () to select the
geographical location you need video from.
Assign a name to the request.
Choose a category for the request.
In the From and To fields, enter
the date and time range that you require.
Note: You can select a maximum time range of 2 hours or 120 minutes.
In the Location field, enter the address or location
that you require or click Map view () to choose a location in map view.
(Optional) To associate videos with an
existing case, click Select case and select the case
you require.
Note:
You can only link videos to cases that you have permission to
access. This permission level remains unchanged after the video
request approval.
If you do not select a case, the system creates one for you.
Fields that are common between the request and the associated new
case are automatically copied from the request to the case. Common
fields that are copied from requests to cases include the following:
Name
Category
Date and time
Location.
Click Next.
If a request form opens, complete the fields.
Click Submit.
To submit a video request from the
Registry:
Click Registry ().
Select one or more cameras that you require and click Request
video.
From the Request form menu, select a type of request
form.
Assign a name to the request.
Choose a category for the request.
In the From and To fields, enter
the date and time range that you require.
Note: You can select a maximum time range of 2 hours or 120 minutes.
In the Location field, enter the address or location
that you require or click Map view () to choose a location in map view.
(Optional) To associate videos with an
existing case, click Select case and select the case
you require.
Note:
You can only link videos to cases that you have permission to
access. This permission level remains unchanged after the video
request approval.
If you do not select a case, the system creates one for you.
Fields that are common between the request and the associated new
case are automatically copied from the request to the case. Common
fields that are copied from requests to cases include the following:
Name
Category
Date and time
Location.
Click Next.
If a request form opens, complete the fields.
Click Submit.
Your video request is submitted for review and approval.
Example
Watch this video to learn more. Click the
Captions icon (CC) to turn on video
captions in one of the available languages.