Requesting video

2023-10-16Last updated

To review incidents and solve crimes, you can use the Genetec Clearance™ registry to identify cameras, vehicles, and participants of interest near the incident location. You can then request video from these cameras and participants to review your operations and aid investigations.

Before you begin

Search for cameras of interest.

What you should know

  • Organizations can invite Clearance users to submit video requests.
  • Guest users can also submit requests if they have been assigned the request videos video request policy and have been invited to submit video requests.
  • You can submit a video request from the Requests page, or the Registry.


  1. Click Requests () and then click Request video.
    The requests page showing the request video button highlighted.
  2. From the Request video menu, select a type of request form.
  3. Choose to associate the request with a camera from the list, or select the vehicle or geographical location you need video from.
    • Click Add () to associate the request with a camera, vehicle, or participant from the list.
    • Click Map () to select the geographical location you need video from.
    • If you select multiple cameras, or a vehicle containing multiple cameras, you can remove or deselect them as needed.
    • If you selected a vehicle, hover over the associated cameras to see a preview of the camera's field of view.
  4. Assign a name to the request.
  5. Choose a category for the request.
  6. In the From and To fields, enter the date and time range that you require video from.
    Note: You can select a maximum time range of 2 hours or 120 minutes.
  7. In the Location field, enter the address or location that you require or click Map view () to choose a location in the map view.
  8. (Optional) To associate videos with an existing case, click Select case () and select the case you require.
    The request form showing form type, identifying fields, time range, location, and case association.
    • You can only link videos to cases that you have permission to access. This permission level remains unchanged after the video request approval.
    • If you do not select a case, the system creates one for you automatically.
    • Fields that are common between the request and the associated new case are automatically copied from the request to the case. Common fields that are copied from requests to cases include the following:
      • Name
      • Category
      • Date and time
      • Location
  9. Click Next.
  10. If a request form opens, complete the fields.
    A deployed request form showing the fields that were chosen when the form was created.
  11. Click Submit.
Your video request is submitted for review and approval.


Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.