Requesting video

2022-03-10Last updated

To review incidents and solve crimes, you can use the Genetec Clearance™ registry to identify cameras of interest and participants devices near the incident location. You can then request video from these cameras and participants to aid your investigation.

Before you begin

Search for cameras of interest.

What you should know

  • Organizations can invite Genetec Clearance™ users to submit video requests.
  • Guest users can also submit video requests if they have been assigned the request videos video request policy and have been invited to submit video requests.
  • You can submit a video request from the Requests page, or the Registry.

Procedure

To submit a video request from the Requests page:
  1. Click Requests () and then click Request video.
  2. From the Request form menu, select a type of request form.
  3. Choose to associate the request with a camera from the list, or select the geographical location you need video from.
    • Click Add () to associate the request with a camera from the list.
    • Click View map () to select the geographical location you need video from.
  4. Assign a name to the request.
  5. Choose a category for the request.
  6. In the From and To fields, enter the date and time range that you require.
    Note: You can select a maximum time range of 2 hours or 120 minutes.
  7. In the Location field, enter the address or location that you require or click Map view () to choose a location in map view.
  8. (Optional) To associate videos with an existing case, click Select case and select the case you require.
    Note:
    • You can only link videos to cases that you have permission to access. This permission level remains unchanged after the video request approval.
    • If you do not select a case, the system creates one for you.
    • Fields that are common between the request and the associated new case are automatically copied from the request to the case. Common fields that are copied from requests to cases include the following:
      • Name
      • Category
      • Date and time
      • Location.
  9. Click Next.
  10. If a request form opens, complete the fields.
  11. Click Submit.
To submit a video request from the Registry:
  1. Click Registry ().
  2. Select one or more cameras that you require and click Request video.
  3. From the Request form menu, select a type of request form.
  4. Assign a name to the request.
  5. Choose a category for the request.
  6. In the From and To fields, enter the date and time range that you require.
    Note: You can select a maximum time range of 2 hours or 120 minutes.
  7. In the Location field, enter the address or location that you require or click Map view () to choose a location in map view.
  8. (Optional) To associate videos with an existing case, click Select case and select the case you require.
    Note:
    • You can only link videos to cases that you have permission to access. This permission level remains unchanged after the video request approval.
    • If you do not select a case, the system creates one for you.
    • Fields that are common between the request and the associated new case are automatically copied from the request to the case. Common fields that are copied from requests to cases include the following:
      • Name
      • Category
      • Date and time
      • Location.
  9. Click Next.
  10. If a request form opens, complete the fields.
  11. Click Submit.
Your video request is submitted for review and approval.

Example

Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.