Approving video requests

Before the investigator can access a requested video, the request must be reviewed and approved.

What you should know

  • Only approvers can approve requests. Approvers are listed in the Approve video requests section of the Video request policies page.
  • When a request is approved, recordings are sent to the user that requested the video.
  • The approval happens immediately for users or groups with the Auto-approve video requests permission specified in the Video request policies page.

To approve video requests:

  1. Click Requests ().
  2. Click All requests.
  3. In the search box, enter search criteria to narrow the search results.
  4. From the Request date list, choose the period of requests that you are looking for.
  5. Click Pending in the Status list to filter requests waiting for review and approval.
  6. Select a request from the list.
    1. Review the details of the request.
    2. (Optional) If your request was associated with a case, click View case to validate the request has been associated with the correct case.
    3. If the request is valid, click Approve.
      If the request is approved one of the following happens:
      • If the request was associated with a case, the video is uploaded to the case. The access policy for that case does not change after the request is approved.
      • If the request was not associated with a case, a case is created using the video request name provided when the request was submitted and the video is uploaded. The case will include the access policy that was defined in the video request policies.
    4. If there are issues with the request, click Deny.
      TIP: You can add a comment in the Comments section, to indicate why you are approving or denying the request.