Approving video requests

2020-03-25Last updated

Before an investigator can access a requested video, you must review and approve the request.

Before you begin

What you should know

  • Only approvers can approve requests. Approvers are listed in the Approve video requests section of the Video request policies page.
  • When a request is approved, recordings are sent to the user who requested the video.
  • Approval happens immediately for users or groups with the Auto-approve video requests permission specified on the Video request policies page.


  1. Click Requests ().
  2. Click All requests.
  3. In the search box, enter search criteria to narrow the search results.
  4. From the Request date list, select the period of requests that you are looking for.
  5. To filter requests waiting for review and approval, select Pending from the Status list.
  6. Review a video request.
    1. Select a request from the list.
    2. Review the details of the request.
    3. (Optional) If your request was associated with a case, click View case to validate that the correct case has been associated.
    4. If the request is valid, click Approve.
    5. (Optional) Add a comment in the Comments field.
    6. (Optional) To review the video manually before it is uploaded to the case, select the Review video or upload additional files before completing the request check box.
  7. If a camera is not enrolled in the Registry or if the video request was not associated with a camera, files must be uploaded manually:
    1. Click Add files.
    2. Copy and paste the link or click Open link.
      If the request is approved, one of the following happens:
      • If you associate the request with a case, the video is automatically added to that case. The access policy for that case remains unchanged after the request is approved.
      • If you do not associate the request with a case, a case is automatically created. The case uses the name provided when the request was submitted. The video is uploaded and will include the access policy that was defined in the video request policies.

      For more information, see Sharing files using a file request.

    3. If there are issues with the request, click Deny.


Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.