Defining video request policies

In Genetec Clearance™, users and guest users can submit requests for video. To manage access to these video requests, system administrators can define video request policies and add existing users or groups to them.

What you should know

You can manage video request policies by user or by groups.

To define video request policies:

  1. Click Configurations > Video request policies .
  2. Move the Export video before approval slider to the enabled position to export video as soon as a video request is received.
    When a request is received, the requested video is immediately encrypted and exported to a temporary location to prevent the Archiver retention policy from deleting the requested video.
    • If the video request is approved, the requested video is transferred to a case in Genetec Clearance™ with all associated camera registry metadata.
    • If the video request is rejected, the video is deleted from the temporary location and is never sent to the requester.
    NOTE: If the Export video before approval option is disabled, video is not exported until the video request is approved.
  3. In the Manage and invite requesters section, select users or groups that can invite guests to submit video requests.
    1. Click .
    2. Click Add existing groups or users or Create a group and follow the on-screen prompts.
  4. In the Approve video requests section, select users or groups that can review and approve video requests.
    Users specified here are able to review all information in a video request, including the requester, incident date, associated case, associated cameras, and the filled-out video request form. After the request details have been reviewed, the request can be approved or denied.
    1. Click .
    2. Click Add existing groups or users or Create a group and follow the on-screen prompts.
  5. In the Auto-approve video requests section, select users whose video requests can be automatically approved.
    When requests are submitted by these users, the upload into Genetec Clearance™ is immediately started.
    1. Click .
    2. Click Add existing groups or users, Add all regular users, or Create a group and follow the on-screen prompts.
    If you choose Add all regular users, all non-guest users are added to the auto-approve list. Guest users must be added separately.
  6. In the Default access policy for all video requests section, configure the access policy settings for the requested files.
    Every approved video request not associated with a pre-existing case inherits this access policy by default. The access policy for requests linked to pre-existing cases does not change.
    IMPORTANT: This access policy must have at least one user with manage permissions.
    1. Click .
    2. Click Add existing groups or users or Create a group and follow the on-screen prompts.
  7. In the Manage forms section, select users that can manage forms.
    Users added to this section can create, modify, delete, and activate forms for submitting video requests.
    1. Click .
    2. Click Add existing groups or users or Create a group and follow the on-screen prompts.
  8. Click Save.
Your video request policies are now configured and ready for use.