Resetting user passwords

2020-01-15Last updated

If a user has forgotten their password, you can reset it for them.

What you should know

If the user's account is managed by an Active Directory, their password cannot be reset from Clearance. They must contact their Active Directory system administrator for assistance.


  1. Click Configurations.
  2. In the Users page, select a user.
  3. In the user edit page, click Reset Password.
    The user page in Clearance with the Reset password button highlighted.
    A password reset request is sent to the server. The user receives an email with instructions for resetting their password.


Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.