Resetting user passwords

If a user has forgotten their password, you can reset it for them.

Video: Click to hide video

Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages. If using Internet Explorer, the video might not display. To fix this, open the Compatibility View Settings and clear Display intranet sites in Compatibility View.

Text: Click to hide text

What you should know

If the user's account is managed by an Active Directory, their password cannot be reset from the Genetec Clearance™ system. They must contact their Active Directory system administrator for assistance.

To reset a user password:

  1. Click Configurations.
  2. In the Users page, select a user.
  3. In the user edit page, click Reset Password.

    A password reset request is sent to the server. The user receives an email with instructions for resetting their password.