Activating your account

2020-03-03Last updated

To begin using Genetec Clearance™, you must activate your account directly from the email that contained the invitation to join the site.

Before you begin

Make sure that you have a secure connection to the web.


  1. Sign in to your email account.
  2. In your Invitation to join Genetec Clearance™ email, click Activate Account.
    Important: This e-mail is sent from to help administrators setup their spam filters. If you do not have this email in either your Inbox or Spam (or Junk) folders, contact your account administrator.
  3. On the Genetec Clearance™ site, enter your email address and then click Sign in.
    You are redirected to
  4. On, enter your temporary password and then click Sign in.
    If you cannot sign in, click Can't access your account? to reset your password.
    Note: If you are logging in using an Active Directory account, contact your Active Directory system administrator for assistance.
  5. Enter a password, and then click Update password and sign in.
    The home page opens.
Your account is activated. You can begin using the system.


Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.