Activating your account

2022-04-12Last updated

To begin using Clearance, you must activate your account directly from the email that contained the invitation to join the site.

Before you begin

Make sure that you have a secure connection to the web.


  1. Sign in to your email account.
  2. In your Invitation to join Clearance email, click Activate Account.
    The "invitation to Clearance" email notification, showing login credentials and account information.
    Important: This e-mail is sent from to help administrators setup their spam filters. If you do not have this email in either your Inbox or Spam (or Junk) folders, contact your account administrator.
  3. On the Clearance site, enter your email address and then click Sign in.
    The Clearance login page.
    You are redirected to
  4. On, enter your temporary password and then click Sign in.
    If you cannot sign in, click Can't access your account? to reset your password.
    Note: If you are logging in using an Active Directory account, contact your Active Directory system administrator for assistance.
  5. Enter a password, and then click Update password and sign in.
    The homepage opens.
Your account is activated. You can begin using the system.


Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.