Activating your Genetec Clearance™ account

To begin using the Genetec Clearance™ system, you must activate your account directly from the email that contained the invitation to join the site.

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Before you begin

Make sure that you have a secure connection to the web.

To activate your Genetec Clearance™ account:

  1. Sign in to your email account.
  2. In your Invitation to join Genetec Clearance™ email, click Activate Account.

    IMPORTANT: This e-mail is sent from clearance@geneteccloud.com to help administrators setup their spam filters. If you do not have this email in either your Inbox or Spam (or Junk) folders, contact your account administrator.
  3. On the Genetec Clearance™ site, enter your email address and then click Login.

    You are redirected to https://login.microsoftonline.com.
  4. On https://login.microsoftonline.com, enter your temporary password and then click Sign in.
    If you cannot sign in, click Can't access your account? to reset your password.
    NOTE: If you are logging in using an Active Directory account, contact your Active Directory system administrator for assistance.
  5. Enter a password, and then click Update password and sign in.
    The home page opens.
Your account is activated. You can begin using the system.