To organize users by rank or role, and to ensure that their access policies for
cases, or security policies are always the same, you can create user groups.
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What you should know
You can create user groups for specific departments, groups that apply to multiple
or all departments, or groups that reside outside departments. Users can belong to
To create a user group:
In the Name field, enter an applicable name for the
Your user group is created. To assign access policies to cases for this group, you
can either add this group to a department and then define the access policy, or define
the group's access policy on a case by case basis.
Let us assume you want the police commanders within your organization to have full
access to all new cases, regardless of which departments the cases are assigned to. As
shown in figures A and B below, you can create a group named Commanders, add the group
to each department within your organization, and then give the group the Manage
permission level in each department.
Figure A. Create the group
Figure B. Add group to department and assign access policies for new