How can I create a bookmark to my Clearance account?

2024-02-28Last updated

If you encounter an error when you navigate to your bookmarked Clearance account page or have bookmarked the incorrect account, you can fix this by setting up a new bookmark.

Causes

  • You bookmarked the URL provided by the Activate account button in your confirmation email.
  • You bookmarked an incorrect account, such as a testing account instead of your organization's production account.

Example of the error message:

Error message indicating that no webpage was found at the specified address.

Solution

Delete all bookmarked Clearance pages that cause an error. Select the required host as detailed in your account activation email and bookmark it.

Note: The hostname displayed before the account ID in your account URL will vary depending on the region where your account is hosted.
Table 1. Host list by region
Region Host
United States https://www.clearance.network
Europe https://eu.clearance.network
Australia https://au.clearance.network
US Government https://usgov.clearance.network
Canada https://ca.clearance.network

Bookmarking using Google Chrome

  1. Open Google Chrome and, in the top right of the browser window, click More () to open the menu.
    The Google Chrome bookmarks menu expanded with the Bookmark manager highlighted.
  2. From the menu, hover over Bookmarks and click Bookmark manager.
    The Add new bookmark option in the Chrome bookmark manager.
  3. From the bookmark manager page, select the three dots in the top right of the browser window and click Add new bookmark.
    A Clearance account bookmarked.
  4. Add the host you need and save the bookmark.