How can I create a bookmark to my Genetec Clearance™ account?

2020-09-24Last updated

If you encounter an error when you navigate to your bookmarked Genetec Clearance™ account page or have bookmarked the incorrect account, you can fix this by setting up a new bookmark.


  • You bookmarked the URL provided by the Activate account button in your confirmation email.
  • You bookmarked an incorrect account, such as a testing account instead of your organization's production account.

Example of the error message:


Delete all bookmarked Genetec Clearance™ pages that cause an error. Select the required host as detailed in your account activation email and bookmark it.

Note: The hostname displayed before the account ID in your account URL will vary depending on the region where your account is hosted.
Table 1. Host list by region
Region Host
United States
US Government

Bookmarking using Google Chrome

  1. Open Google Chrome and, in the top right of the browser window, click More () to open the menu.
  2. From the menu, hover over Bookmarks and click Bookmark manager.
  3. From the bookmark manager page, select the three dots in the top right of the browser window and click Add new bookmark.
  4. Add the host you need and save the bookmark.