How can I create a bookmark to my Genetec Clearance™ account?

If you encounter an error when you navigate to your bookmarked Genetec Clearance™ account page or have bookmarked the incorrect account, you can fix this by setting up a new bookmark.

Causes

  • You bookmarked the URL you arrived at when you clicked the Activate account button in your confirmation email.
  • You bookmarked the incorrect account. For example, you might have bookmarked a testing account instead of your organization's production account.

Solution

Delete all bookmarked Genetec Clearance™ pages that cause an error. Add http://www.clearance.network/youraccountid to your bookmarks.

Note: You can find the location you need to bookmark in the URL bar at the top of your browser after you have logged into your Genetec Clearance™ account.

Bookmarking using Google Chrome

  1. Open Google Chrome and, in the top right of the browser window, click More () to open the menu.
  2. From the menu, hover over Bookmarks and click Bookmark manager.
  3. From the bookmark manager page, select the three dots in the top right of the browser window and click Add new bookmark.
  4. Add http://www.clearance.network/youraccountid and save the bookmark.