Why does the download link fail to work in Google Chrome?

2021-02-15Last updated

If a download link found in Genetec Clearance™ or the Genetec Clearance™ User Guide for a tool such as the Genetec Clearance™ Uploader, Genetec Video Player, or Genetec Clearance™ plugin does not work when you are using Chrome, you must change your site settings to allow insecure content.

Cause

Your site settings are configured to block insecure content in Genetec Clearance™ or the Genetec Clearance™ online help.

Solution

You must change your site settings to allow insecure content on the site you want to download content from.

  1. In your browser, click View site information ().
  2. Click Site settings ().
  3. Scroll down the list of permissions and change the Insecure content permission to Allow.
Note: Only change this site setting for secure websites that you trust.