How can I avoid errors when accessing my Genetec Clearance™ account through my browser history?

2020-10-19Last updated

If you encounter an error when you navigate to your Genetec Clearance™ account through your browser history, you can fix this by setting up a bookmark to your Genetec Clearance™ account and using it to access your account moving forward.

Cause

  • You navigated to your Genetec Clearance™ through your browser history.
    Note: The link to your Genetec Clearance™ account in your browser history expires after four hours. This is to ensure that users validate their credentials and prevent unauthorized individuals from accessing your Genetec Clearance™ account through your browser history.

Example of the error message:

Error message indicating that no webpage was found at the specified address.

Solution

Select the required URL as detailed in your account activation email and bookmark it. Use the bookmark to access your Genetec Clearance™ account.

Note: The hostname displayed before the account ID in your account URL will vary depending on the region where your account is hosted.
Table 1. Host list by region
Region Host
United States https://www.clearance.network
Europe https://eu.clearance.network
Australia https://au.clearance.network
US Government https://usgov.clearance.network
Canada https://ca.clearance.network