About Genetec Clearance™ Uploader

Genetec Clearance™ Uploader is an application that is used to automatically upload media from a body-worn camera or sync folder, or other devices into Genetec Clearance™ or a Security Center video archive depending on the .json config file that is used.

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The Genetec Clearance™ Uploader application includes the following components:
  • Genetec Clearance™ Uploader agent: The Genetec Clearance™ Uploader agent (Genetec.SaaS.Dems.Uploader.Agent.exe) is the user interface component of the application that is used to check the status of media uploads.
  • Genetec Clearance™ Uploader service: The Genetec Clearance™ Uploader service (Genetec.SaaS.Dems.Uploader.Service.exe) is the Windows service component of the application that performs media uploads automatically in the background.
    NOTE: Scheduled uploads can help you avoid using bandwidth during office hours by deferring uploads to a more convenient time. Scheduled uploads are also useful if you are using a multi-dock or are uploading media from multiple devices, which might consume excessive bandwidth.

    The Genetec Clearance™ Uploader supports a maximum of 26 concurrent cameras per workstation or server when using a multi-dock.

  • Automatic Update Service: The Genetec Clearance™ Uploader application updates automatically when new versions become available.

Use the Genetec Clearance™ Uploader to view and manage media uploads.

The Genetec Clearance™ Uploader application menu includes the following controls:

Menu items Description
Status Displays the current status of the Genetec Clearance™ Uploader application. For example, Not configured, Ready and so on.
Menu Expands the sidebar menu items.

All files displays the status of files being downloaded to the client workstation.

Select Files opens a dialog to add files to an existing case, create a new case and upload, or skip case selection and upload evidence.
NOTE: The uploader service account must have manage permissions for a case to upload files to cases.

Connected device displays the status of connected devices.

Sync folder displays the status of files being uploaded to Genetec Clearance™.
NOTE: The Sync folder tile is only available when the Sync folder option has been enabled in Settings.
Event logs Displays event log information and error messages.
Settings Specifies account setup information, upload schedule, application log settings, and bandwidth settings.
NOTE: You must have Windows Administrator access to view or change these settings.
About Displays Genetec Clearance™ Uploader application version information.