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Clearance Uploader application
Automatically upload media from devices to Clearance, or a Security Center video archive.
Installing the Clearance Uploader
Before you can use the Genetec Clearance™ Uploader, you must install and configure the application.

Introduction to Clearance
Learn about the Clearance collaborative investigation management system.
Getting started
Learn how to log on, log off, and change languages in Clearance.
Release notes
Check out what's new in the latest release of Clearance.
User interface tour
Get familiar with the user interface in Clearance.
Account setup
Configure your settings in Clearance.
Managing cases
Manage cases to record the details of an incident and link digital evidence in Clearance.
Managing devices
Add, remove, and configure devices in Clearance.
Managing i-PRO devices
Add, remove, and configure i-PRO devices in Clearance.
Managing Axis devices
Configure Axis body worn systems for use with Clearance.
Managing files
Create, share, and associate files in Clearance.
Managing video requests
Learn how to employ video requests in Clearance.
Managing video editor content
Learn how to use the video editor in Clearance.
Reviewing dashboards
Learn how use the dashboard in Clearance.
Public upload requests
Invite anyone to add files to an incident without viewing the case contents in Clearance.
Clearance plugin
Export Security Center video as evidence to an account in the Clearance system.
Clearance Drive
Manage file transfers to and from Clearance.
Clearance Uploader application
Automatically upload media from devices to Clearance, or a Security Center video archive.
- About Clearance Uploader
  Genetec Clearance™ Uploader is an application used to automatically upload media from body-worn cameras, sync folders, or other devices to Clearance, or a Security Center video archive, depending on which .json config file is used.
- Installing the Clearance Uploader
  Before you can use the Genetec Clearance™ Uploader, you must install and configure the application.
- Configuring the Clearance Uploader
  Before you can use the Genetec Clearance™ Uploader application, configure the application settings. This includes account setup information, upload schedule, application log settings, bandwidth and sync folder settings.
- Uploading media using the Clearance Uploader
  You can use the Genetec Clearance™ Uploader application to automatically upload videos, media, and other file types without manually logging into Clearance. Uploaded files are searchable and can be added to cases. The Uploader automatically resumes the upload process after an interruption, making it a great solution when uploading larger files or a large selection of files.
- Monitoring Clearance Uploader activities
  To view and manage the status of connected devices, files being downloaded to the client workstation, and files being uploaded to Genetec Clearance™ Uploader, use the Clearance Uploader Monitor page.
- Viewing Clearance Uploader event logs
  You can investigate the files being downloaded to the client workstation, files being uploaded to Genetec Clearance™ Uploader, or the status of a connected device by viewing the Clearance Uploader event logs.
Genetec™ Video Player
View exported G64 and G64x video files from Security Desk, or on a computer that does not have Security Center installed, in Clearance.
Clearance Seen
Capture videos, images, and audio recordings from your phone and upload evidence directly to your Clearance account.
Frequently asked questions
Learn about common issues in Clearance.
Glossary
Technical support
Need tech support or product information? Check out these resources.

Installing the Clearance Uploader

2021-06-10

Before you can use the Genetec Clearance™ Uploader, you must install and configure the application.

Before you begin

The following prerequisites apply when installing the Clearance Uploader application.

A user with Windows Admin access might be required for installation, access to the Settings menu items, and auto updates.
The Clearance Uploader must be associated with a Clearance account to upload media to that account.
You must have an active internet connection.
You must create a Clearance Uploader integration if one is not already set up.

What you should know

The program and associated files are installed in C:\Program Files (x86)\Genetec\Clearance Uploader.

Procedure

Download the application install package.
Select the GenetecClearanceUploader installer .exe file and click RUN.
Select the I agree to the License terms and conditions. check box and click Install to begin the installation.
Click Finish.
Set up your Clearance Uploader account:
The Clearance Uploader account setup wizard opens.
Note:
The first time that you configure your account the wizard is automatically started.
1. On the Account Setup wizard welcome screen, click Next.
2. Select the Clearance account that you want to upload files to. Click Browse and select a Clearance Uploader configuration file. For example, select config.json and then click Open.
3. Click Next > Complete .
  The Clearance Uploader application is now ready to use.

Example

Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.

After you finish

You can change the Clearance Uploader settings at any time from the settings section in the Clearance Uploader.

Note:

If you need to uninstall the Clearance Uploader application, follow the standard Windows uninstall process for programs and features.