absolute time

In Clearance, absolute time refers to the actual recording start and end times of the video evidence. For example, 08:35:00 AM - 08:40:00 AM.

access policy

An access policy refers to the permission levels granted to various integrations, users, groups, and departments on a particular case or file in a Clearance account.


An account defines a customer organization's settings for Clearance. There is one account per Clearance system.

Account Administrator

The Account Administrator in Clearance is a predefined user group with full access to the site, whose members typically act as site administrators. Only members of the Account Administrator group have access to the Configurations menu, from which they can create and manage users, groups, departments, categories, and access policies.

body-worn camera

A body-worn camera (BWC), also known as a wearable camera, is a video recording system that is typically used by law enforcement to record their interactions with the public or gather video evidence at crime scenes.

body-worn camera (BWC)

Acronym: BWC


A case in Clearance is a record of an incident. You can share cases with internal and external organizations, and add digital evidence such as videos, images, and documents to cases.


Categories in Clearance are used to classify cases. Each category defines an incident type and a retention policy.


A department in Clearance is a collection of users, integrations, and groups. The department's access policies are added to the policies that its members already have. Users, integrations, and groups can belong to more than one department.


In Clearance, eDiscovery is the process where electronic data is sought, secured, located, explored, and retrieved with the intention of using it as evidence in a civil or criminal case.

eDiscovery receipt

In Clearance, an eDiscovery receipt is an audit-compliant digital proof of receipt report (in PDF format) for evidence being shared between two parties. For example, between the District Attorney's office and the Attorney of the defendant. The report includes evidence shared, how it was sent, and a list of items shared.


A file in Clearance is a piece of digital evidence, such as a video, image, document, or other type of file. Files can be grouped within one or more cases.


Genetec Clearance™ is an evidence management system that you can use to help accelerate investigations by securely collecting, managing, and sharing evidence from different sources.

Clearance (role)

The Genetec Clearance™ role manages video exports to a Clearance account. This role also handles communications between Security Center and the Clearance web application.

Clearance Capture

Genetec Clearance™ Capture is a Google Chrome extension that is used to capture evidence from websites and social media and upload the evidence directly to your Clearance account.

Clearance (plugin)

The Genetec Clearance™ plugin is used to export video recordings and snapshots from Security Center to Clearance. You can also create a registry of Security Center cameras in a Clearance account that you can use to send notifications to operators and automate exports when video requests are received.


The registry is the Genetec Clearance™ module that simplifies the video request process and improves collaboration between participants and investigators. The registry can include a list of cameras that authorized users can request video from.

Clearance Seen

Genetec Clearance™ Seen is a mobile app that officers and security personnel can use to capture videos, images, and audio recordings from their phone, and upload evidence directly to their Clearance account. Evidence can quickly be added to cases and shared with investigators and other parties, all while maintaining its safety and security.

Clearance Uploader

Genetec Clearance™ Uploader is an application used to automatically upload media from body-worn cameras, sync folders, or other devices to Clearance, or a Security Center video archive, depending on which .json config file is used.

Genetec™ Video Player

Genetec™ Video Player is a standalone media player you can use to view G64 and G64x video files exported from Security Desk. You can also use it to view video on a computer that does not have Security Center installed.


A group in Clearance is a collection of users and integrations. The group's access policies are added to the policies that its members already have. Users and integrations can belong to more than one group.


G64 is a Security Center format used by archiving roles (Archiver and Auxiliary Archiver) to store video sequences issued from a single camera. This data format supports audio, bookmarks, metadata overlays, timestamps, motion and event markers, and variable frame rate and resolution.


G64x is a Security Center format used to store video sequences from multiple cameras that are exported or backed up simultaneously. This data format supports audio, bookmarks, metadata overlays, timestamps, motion and event markers, variable frame rate and resolution, and watermarking.


An integration in Clearance is an external device or application that is authorized to transfer data to the Clearance account.


A participant is an individual or business that wishes to share videos with a Clearance account. You can add participants' cameras to the Clearance registry to make them available to system users.

permission level

Permission levels in Clearance are used to define the level of access granted on a case or a file. The different permission levels include View only, View and download, Edit, and Manage, and they can be granted to an integration, user, group, or department.

Plan Manager

(Obsolete) Plan Manager is a module of Security Center that provides interactive mapping functionality to better visualize your security environment. The Plan Manager module has been replaced by the Security Center role, Map Manager, since version 5.4 GA.


A plugin (in lowercase) is a software component that adds a specific feature to an existing program. Depending on the context, plugin can refer either to the software component itself or to the software package used to install the software component.

plugin role

A plugin role adds optional features to Security Center. A plugin role is created by using the Plugin role template. By default, it is represented by an orange puzzle piece in the Roles view of the System task. Before you can create a plugin role, the software package specific to that role must be installed on your system.


The Plugins task is an administration task that you can use to configure plugin-specific roles and related entities.


Redaction in Clearance is the act of obscuring faces, audio, or other sensitive information from supported video files.


In Clearance, a requester is a user who can request video from camera sources of interest. This includes requesting video from a public or privately owned camera defined in the Clearance registry.


A role is a software component that performs a specific job within Security Center or Security Center SaaS.

relative time

In Clearance, relative time refers to the duration of the video recording with no reference to when the recording started. For example, a 5 minute recording would be shown as 0:00 - 05:00.

retention policy

A retention policy in Clearance defines how long a case remains in the system after it is closed or how long a file is retained before it is permanently deleted. A retention policy can prescribe a finite or indefinite duration.

security policy

A security policy in Clearance defines which users and groups have access to a particular system feature.

System for Cross-Domain Identity Management

In Clearance, the System for Cross-domain Identity Management (SCIM) protocol is used to synchronize users and groups from an identity management system into cloud-based products.

System for Cross-Domain Identity Management (SCIM)

Acronym: SCIM


Trimming is the act of shortening a recording and isolating parts that are relevant to your case. When trimming is performed, the original video is preserved and the trimmed version is saved as a copy.


A user identifies a person in a Clearance account. You configure what cases and files a user can access through access policies, and what features they can use through security and video request policies.

video request policy

A security policy in Clearance defines which users and groups have access to a particular feature related to the video request module.

video request

A video request is a request from an authorized user to a camera owner, to share recordings for an investigation in Genetec Clearance™.

visual watermarking

Visual watermarks add a transparent overlay to videos and images in Clearance. The overlay displays identifying information about the user that is currently logged in, organization details, and timestamps indicating when the user viewed or shared the video or image. The visual watermark deters the unauthorized use or distribution of content. Visual watermarking can only be removed by users who have the hide visual watermark permission.