You can configure ID templates to automatically assign
identifying information to cases and requests in Genetec Clearance™.
What you should know
Only users included in the account administrators group can create or modify ID
templates.
Procedure
Click Configurations
> Fields and labels.
Choose to configure automatic IDs for cases or requests.
Click Automatically generate ID.
Configure keys for the ID template.
Tip: Hover over the Tip () icon to see a list of supported values
you can add to your automatic ID template.
The supported keys and their respective values are as follows:
Key
Value
{D}
Short Day
{DD}
Long Day
{M}
Short Month
{MM}
Long Month
{YY}
Short Year
{YYYY}
Long Year
{###}
Fixed Length Numbers
{N}
Infinite Length Numbers
{FIRSTNAME}
Creator's First Name
{LASTNAME}
Creator's Last Name
{USERNAME}
Creator's Username
Note:
You can also include fixed characters in the ID template by entering them in the
ID template without any brackets, such as in the following example:
CCN-1111-{YYYY}-{N}, which would yield the result:
CCN-1111-2022-1.
The {N} keyword is not displayed properly in the case and request views when the
template it is included in is also assigned the {###} keyword.