To properly classify incidents when creating cases, you can create categories for the
different types of incidents.
What you should know
Categories are used to classify incidents, not to increase the searchability of
cases. To increase the chances that a case is found during a search, enter an accurate
description and add applicable keyword tags to the case. For example, you can classify
shoplifting cases with the Shoplifting category, and then from the Case page, you can add tags such
as Arson, Loss prevention,
Offense in progress, and Parking
enforcement.
Procedure
Click Configurations
> Categories
>
.
Click and enter a name for the category.
Select a category retention period in days or
years and enter a value, or select the
Never delete check box to keep your files
indefinitely.
Click Save.
The Status drop-down menu becomes available and your new
category is enabled by default. You can now classify new and existing incidents with
this category.
Note: Categories cannot be deleted. If you no longer want to use a
category, you can set its status to Disabled.