Creating support tickets

To create a support ticket in Genetec Clearance™, an account administrator can use the Contact support option accessed from the Help icon ().

1. Click Help ().
2. Click Contact support.
3. Complete the fields. Required fields are identified by an asterisk (*).

   

   1. In the Open support ticket section, select a ticket type from the Select type * drop-down list. For example, Cannot redact video.
   2. In the What happened? * field, enter some text to describe the issue that occurred and how the error can be reproduced.
4. Click Submit.