2022-09-26Last updated
To create a support ticket in Clearance, an account
administrator can use the Contact support option accessed from the
Help section.
What you should know
Only account administrators can create support tickets from Clearance.
Procedure
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Click Help ().
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Click Contact support.
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Complete the fields. Required fields are identified by an asterisk (*).
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In the Open support ticket section, select a
ticket type from the Select type * drop-down
list. For example, Cannot redact video.
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In the What happened? * field, enter some text
to describe the issue that occurred and how the error can be
reproduced.
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Click Submit.
A support ticket is raised containing contact information, problem, context, and
account information. This information is then sent to the appropriate support team. A
confirmation email from Clearance Support will be
received.