2022-09-26Last updated
To create a support ticket in Genetec Clearance™, an account
administrator can use the Contact support option accessed from the
Help section.
What you should know
Only account administrators can create support tickets from Genetec Clearance™.
Procedure
-
Click Help (
).
-
Click Contact support.
-
Complete the fields. Required fields are identified by an asterisk (*).
-
In the Open support ticket section, select a
ticket type from the Select type * drop-down
list. For example, Cannot redact video.
-
In the What happened? * field, enter some text
to describe the issue that occurred and how the error can be
reproduced.
-
Click Submit.
A support ticket is raised containing contact information, problem, context, and
account information. This information is then sent to the appropriate support team. A
confirmation email from Genetec Clearance™ Support will be
received.