About email notifications in Genetec Clearance™

To inform users or guest users about specific events in the Genetec Clearance™ system, email notifications are sent.

Email notifications are sent to users or guest users in the following situations:
  • When an account is created
  • When a user is added to a case
  • When a user is added to a file
  • When a password is reset
IMPORTANT: E-mail notifications are sent from clearance@geneteccloud.com. If you do not have this email in either your Inbox or Spam (or Junk) folders, contact your account administrator.
The email notification can also include one or more of the following:
  • The account ID.
  • The name of the person inviting you to a case or file.
  • Who reset your password.
NOTE: The account ID is highlighted in bold in all email notifications.

Account created

An email with the subject "Invitation to join Genetec Clearance™" is sent.

an image of an account created email notification

User added to a case

An email with the subject "[username] has added you to a case" is sent.

an image of a user added to a case email notification

User added to a file

An email with the subject "[email address] has added you to a file" is sent.

an image of a user added to a file email notification

Password reset

An email with the subject "Your password has been reset" is sent.

an image of a password reset email notification