About email notifications in Genetec Clearance™

2020-08-18Last updated

To inform users or guest users about specific events in Genetec Clearance™, email notifications are sent.

Email notifications are sent to users in the following situations:
  • When an account is created
  • When a user is added to a case
  • When a user is added to a file
  • When a password is reset
  • When a case that a user has subscribed to is modified
  • When a new request is made
  • When a request you filed is complete
  • When a case is transferred
Important: E-mail notifications are sent from noreply@clearance.network. If you do not have this email in either your Inbox or Spam (or Junk) folders, contact your account administrator.
The email notification can also include one or more of the following:
  • The account ID.
  • The name of the person inviting you to a case or file.
  • The name of the person who reset your password.
  • The name of the person who transferred you a case and the organization they are a part of.
  • The name of the person you transferred a case to and the organization they are a part of.
Note: The account ID is highlighted in bold in all email notifications.

Account created

An email with the subject Invitation to join Genetec Clearance™ is sent.
an image of an account created email notification

User added to a case

An email with the subject [username] has added you to a case is sent.
an image of a user added to a case email notification

User added to a file

An email with the subject [email address] has added you to a file is sent.
an image of a user added to a file email notification

Password reset

An email with the subject Your password has been reset is sent.
an image of a password reset email notification

Case modified

An email with the subject A case you're following has been modified | Case name is sent.

Video request ready

An email with the subject A request you submitted is ready is sent.
an image of a request complete email notification

Incoming case transfer

An email with the subject Someone has transferred you a case is sent.

Case transfer successful

An email with the subject Case transfer to someone succeeded is sent.