To inform users or guest users about specific events in Genetec Clearance™, email notifications are sent.
Email notifications are sent to users in the following situations:
When an account is created
When a user is added to a case
When a user is added to a file
When a password is reset
When a case that a user has subscribed to is modified
When a new request is made
When a request you filed is complete
When a case is transferred
Important: E-mail notifications are sent from
noreply@clearance.network. If you do not have
this email in either your Inbox or Spam (or Junk) folders, contact your account
administrator.
The email notification can also include one or more of the following:
The account ID.
The name of the person inviting you to a case or file.
The name of the person who reset your password.
The name of the person who transferred you a case and the organization they are a part
of.
The name of the person you transferred a case to and the organization they are a part
of.
Note: The account ID is highlighted in bold in all email
notifications.
Account created
An email with the subject Invitation to join Clearance is sent.
User added to a case
An email with the subject [username] has added you to a case is sent.
User added to a file
An email with the subject [email address] has added you to a file is sent.
Password reset
An email with the subject Your password has been reset is sent.
Case modified
An email with the subject A case you're following has been modified | Case name is sent.
Video request ready
An email with the subject A request you submitted is ready is sent.
Incoming case transfer
An email with the subject Someone has transferred you a case is sent.
Case transfer successful
An email with the subject Case transfer to someone succeeded is sent.
