Reviewing video requests

To perform an audit or check the history of video requests, you can review requests using specific search criteria including request date and status.

What you should know

Only a user with Approve video requests permissions can audit all video requests and check their history.

To review All requests:

  1. Click Requests ().
  2. Click All requests.
  3. In the search box, enter search criteria to narrow the search results.
  4. From the Request date list, choose the period of requests that you are looking for.
  5. Use the Status list options to filter results as follows:
    • All: Click to hide description
      Displays all video requests.
    • Pending: Click to hide description
      Displays requests waiting for review and approval.
    • Processing: Click to hide description
      Displays requests that have been approved and are in the process of being uploaded.
    • Completed: Click to hide description
      Displays requests that have been approved and uploaded.
    • Partially completed: Click to hide description
      Displays requests where multiple videos have been requested and some of the uploads are still being processed.
    • Denied: Click to hide description
      Displays requests that were denied.
    • Canceled: Click to hide description
      Displays pending requests that were canceled by the requester.
    • Video unavailable: Click to hide description
      Displays requests that have been approved but video for the specified period was unavailable. For example, camera offline, archived video not available.
  6. Select a request from the list.
    1. Review the details of the request.
      • Incident time: Click to hide description
        Used to confirm if the specified time period for the video request was relevant to the incident.
      • Comments: Click to hide description
        Used to understand why the request was approved or denied.
      • Associated case: Click to hide description
        Used to confirm if the video request is related to the associated case.
      • Camera to review: Click to hide description
        Used to confirm if the video request is for a camera that relates to the incident location.
      • Request form details: Click to hide description
        Used to confirm that the request form contained the required information.

To review My requests:

  1. Click Requests ().
  2. Click My requests.
    NOTE: The My requests button is only displayed for users with Approve video requests permission. Users who do not have Approve video requests permission will automatically be shown only their requests.
  3. In the search box, enter search criteria to narrow the search results.
  4. From the Request date list, choose the period of requests that you are looking for.
  5. Use the Status list options to filter results as required.
  6. Select a request from the list.
  7. Review your request details
    1. Check reviewer comments in any reviewed request if provided.
    2. Check all information that you provided in your request for accuracy.