Searching for cameras of interest

2023-05-03Last updated

To help you find the most relevant footage for an incident, you can search for camera devices and community participants that exist nearby the location of an incident.

Before you begin

  • To take advantage of instant video uploads after request approval, ensure that the Clearance plugin is installed and activated on all your Security Center workstations. To download the Clearance plugin for Security Center, click here.
  • Create request forms to ensure compliance with corporate standards and an efficient review process when managing requests. These request forms can be customized and are used to gather additional information specific to your organization and the approval workflow.
  • To take advantage of camera device functions on georeferenced maps in Clearance, ensure you have installed the latest version of the Clearance plugin, and add cameras to your maps.For more information, see Adding cameras to your maps in the Security Center Administrator guide.

What you should know

  • Use a view that suits your search criteria:
    Map
    Use this view when you do not know the name or location of cameras.
    List
    Use this view when you know the names or descriptions of cameras you want to request video from.

Procedure

To search for cameras in the Map view:
  1. Click Registry ().
  2. Click View map.
    The Registry map showing the locations of cameras and participants.
  3. In the location box, enter a location name and select the correct location from the results list.
    The location box showing the city of Montreal highlighted.
  4. In the search box, enter camera information and click Search ().
    Example: For example, camera name, camera ID (original device ID from client), or a Clearance camera ID.
  5. (Optional) Click Location () to center the map on your current browser location.
  6. (Optional) Filter for cameras, participants, or both.
  7. Adjust the Map view results by dragging the map location or using the zoom controls.
  8. Click More Filters to expand the search menu.
  9. Click Date and time and enter a specific date range that relates to the incident that you are investigating.
    Using the Date and time search helps you find cameras with archived footage that relates to the specified period of the incident being investigated.
    The time selection menu showing the option to show any time or a specific date and time.
  10. Click the camera icons () to check cameras found using the search criteria. Click a thumbnail from the list to check the content relevance.
    Tip: Click View details and check the description, location, how long the video is stored for, owner information, timezone, and the camera IDs to verify if the video is of interest.
  11. (Optional) Select the Select multiple check box.
    When this option is selected, you can drag and draw a box around cameras to select multiple cameras of interest.
To search for cameras in the List view:
  1. Click Registry ().
  2. Click List view ().
    The list view showing the cameras and participants from which video can be requested.
  3. (Optional) If you know the group the relevant cameras are included in, select it from the group list.
  4. In the search box, enter camera information and click Search ().
    For example, camera name, camera ID, or description.
  5. Click More Filters to expand the search menu.
  6. Click Date and time and enter a specific date range that relates to the incident that you are investigating.
    Using the Date and time search helps you find cameras with archived footage that relates to the specified period of the incident being investigated.
  7. Click the camera thumbnails to check for possible cameras of interest.
    Tip: Click one or more thumbnails to see the video details and check the description, location, how long the video is stored for, owner information, timezone, and the camera IDs to verify if the video is of interest.

Example

Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.

After you finish

Submit your video request.