Searching for cameras of interest

To help you find the most relevant footage for an incident, you can search for camera devices near the incident location before you submit a video request.

Before you begin

  • To take advantage of instant video uploads after request approval, ensure that the Genetec Clearance™ Video Request plugin is installed and activated on all your Security Center workstations.
  • Create request forms to ensure compliance with corporate standards and an efficient review process when managing requests. These request forms can be customized and are used to gather additional information specific to your organization and the approval workflow.
  • To take advantage of camera device functions on georeferenced maps in Genetec Clearance™, add cameras to your maps. For more information, see "Adding cameras to your maps" in the Security Center Administrator guide.

What you should know

  • Use a view that suits your search criteria:
    • Map: Click to hide description
      Use this view when you do not know the name or location of cameras.
    • List: Click to hide description
      Use this view when you know the names or descriptions of cameras you want to request video from.
    • Tiles: Click to hide description
      Use this view to preview camera thumbnails from a location of interest.

To search for cameras in the Map view:

  1. Click Camera registry ().
  2. Click View map.
  3. In the location box, enter a location name and select the correct location from the results list.
  4. In the search box, enter camera information and click .
    For example, camera name, camera ID (original device ID from client), or a Genetec Clearance™ camera ID.
  5. (Optional) Click to center the map on your current browser location.
  6. Adjust the Map view results by dragging the map location or using the zoom controls.
  7. Click Search criteria to expand the search menu.
  8. Click Date and time and enter a specific date range that relates to the incident that you are investigating.
    Using the Date and time search helps you find cameras with archived footage that relates to the specified period of the incident being investigated.
  9. Click the camera icons () to check cameras found using the search criteria. Click a thumbnail from the list to check the content relevance.
    TIP: Click View details and check the description, location, how long the video is stored for, owner information, timezone, and the camera IDs to verify if the video is of interest.
  10. (Optional) Select the Select multiple check box.
    When this option is selected, you can drag and draw a box around cameras to select multiple cameras of interest.

To search for cameras in the List view:

  1. Click Camera registry ().
  2. Click .
  3. In the search box, enter camera information and click .
    For example, camera name, camera ID, or description.
  4. Click Search criteria to expand the search menu.
  5. Click Date and time and enter a specific date range that relates to the incident that you are investigating.
    Using the Date and time search helps you find cameras with archived footage that relates to the specified period of the incident being investigated.
  6. Click the camera thumbnails to check for possible cameras of interest.
    TIP: Click one or more thumbnails to see the video details and check the description, location, how long the video is stored for, owner information, timezone, and the camera IDs to verify if the video is of interest.

To search for cameras in the Tiles view:

  1. Click Camera registry ().
  2. Click .
  3. In the search box, enter camera information and click .
    For example, camera name, camera ID (original device ID from client), or a Genetec Clearance™ camera ID.
  4. Click Search criteria to expand the search menu.
  5. Click Date and time and enter a specific date range that relates to the incident that you are investigating.
  6. Click a thumbnail from the list to check the content relevance.
    TIP: Click View details and check the description, location, how long the video is stored for, owner information, timezone, and the camera IDs to verify if the video is of interest.

After you finish

Submit your video request.