To help you find the most relevant footage for an incident, you can search for camera
devices and community participants that exist nearby the location of an incident.
Before you begin
To take advantage of instant video uploads after request
approval, ensure that the Clearance plugin is installed and activated
on all your Security Center workstations. To download the Clearance plugin
for Security Center, click here.
Create request forms to ensure
compliance with corporate standards and an efficient review process when managing
requests. These request forms can be customized and are used to gather additional
information specific to your organization and the approval workflow.
To take advantage of camera device functions on georeferenced maps in Clearance, ensure you have installed the latest version of the Clearance
plugin, and add cameras to your maps.For more information, see
Adding cameras to your maps in the Security Center Administrator
guide.
What you should know
Use a view that suits your search criteria:
Map
Use this view when you do not know the name or location of cameras.
List
Use this view when you know the names or descriptions of cameras you want to request
video from.
Procedure
To search for cameras in the Map view:
Click Registry ().
Click View map.
In the location box, enter a location name and select the correct location from the
results list.
In the search box, enter camera information and click
Search ().
Example: For example, camera name, camera ID (original device ID from client), or a Clearance camera ID.
(Optional) Click Location () to
center the map on your current browser location.
(Optional) Filter for cameras, participants, or both.
Adjust the Map view results by dragging the map location or using
the zoom controls.
Click More Filters to expand the
search menu.
Click Date and time and enter a specific
date range that relates to the incident that you are investigating.
Using the Date and time search
helps you find cameras with archived footage that relates to the specified period of the
incident being investigated.
Click the camera icons ()
to check cameras found using the search criteria. Click a thumbnail from the list to check
the content relevance.
Tip: Click View details and check the description, location, how long the video is
stored for, owner information, timezone, and the camera IDs to verify if the video is
of interest.
(Optional) Select the Select multiple check box.
When this option is selected, you can drag and draw a box around cameras to select
multiple cameras of interest.
To search for cameras in the List view:
Click Registry ().
Click List view ().
(Optional) If you know the group the relevant cameras are included in, select it from
the group list.
In the search box, enter camera information and click
Search ().
For example, camera name, camera ID, or description.
Click More Filters to expand the
search menu.
Click Date and time and enter a specific
date range that relates to the incident that you are investigating.
Using the Date and time search
helps you find cameras with archived footage that relates to the specified period of the
incident being investigated.
Click the camera thumbnails to check for possible cameras of interest.
Tip: Click one or more thumbnails to see the video details and check the description, location, how long the video is
stored for, owner information, timezone, and the camera IDs to verify if the video is
of interest.
Example
Watch this video to learn more. Click the
Captions icon (CC) to turn on video
captions in one of the available languages.