Previous features and enhancements

What's New: March 2023

Preview thumbnails in Search: You can now preview thumbnail images of files in search results. Thumbnails are only available for files that each user has access to. This update speeds up the process of identifying files and cases that require your review.

What's New: December 2022

New version of the Clearance plugin for Security Center

The Genetec Clearance™ plugin for Security Center version 3.5 includes the following improvements:

Participant locations in Security Center Maps: The new plugin displays participants from the Clearance camera registry module in the Maps task. The integration with Clearance allows Security Desk operators can use the Clearance integration to identify the location of participants near incidents they are monitoring and provides a link to access participant details and initiate a video request.
Deactivated departments and categories: Deactivated departments and categories are no longer available for selection in the Security Desk export wizard.
Scalability improvements: This update offers improved performance when adding thousands of entities in the plugin camera selection.

Security policy to download files flagged by malware scan

A new security policy has been added that allows administrators to download files that have been flagged as potentially malicious by a malware scan. Only users included in this security policy can download files that have been flagged by the malware scan.

Note: The malware scan supports files that are up to 4GB in size.

Genetec Clearance™ Drive updates

Genetec Clearance™ Drive will automatically be updated for users who have already installed the application. If you have not yet installed Genetec Clearance™ Drive, you can learn more about it here. The update includes bug fixes and upload performance improvements.

What's New: October 2022

Download Genetec Clearance™ Drive: With Genetec Clearance™ Drive you can transfer digital evidence faster when connected to a high-speed network. Use this app to search, copy, and transfer large quantities of evidence to Genetec Clearance™ from a dedicated application or from the File explorer. For more information, refer to Installing Genetec Clearance™ Drive. Click here to download the app.

Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.

Map I-PRO evidence metadata to files in Genetec Clearance™: Notes, case file numbers, and other metadata tagged to videos from the i-PRO Front-End application are now mapped to the associated fields when evidence is uploaded to Genetec Clearance™. This feature applies to users who are included in the Manage i-PRO user account credentials device policy and have configured their i-PRO user account password. For more information, refer to Defining device policies

What's New: September 2022

Support for i-PRO snapshot metadata: Timestamp and officer assignment details are now displayed on snapshots captured from i-PRO BWC cameras.

Collapse and expand video timeline: Users can now collapse the multi-tile player timeline into a single, consolidated view to simplify video playback and review.

Case and file list export: Custom fields, assigned officer, and the URLs of each case and file are now included in the search result export. All results from a search can be exported as a CSV file from the Search page.

What's New: August 2022

i-PRO BWC and in-car device management: You can now update the firmware and configuration of i-Pro body-worn cameras and in-car systems directly from Genetec Clearance™. A new setting also allows administrators to create device groups, in which cameras can be logically grouped based on their model and the team of officers they are assigned to. New firmware and configurations can then be dispatched to individual devices or to the groups that have been defined in Genetec Clearance™. The capability is supported with the i-PRO BWC MK3, BWC 4000, and VPU 4000 systems. For more information about supported firmware versions and i-PRO BWC Configuration Tool version requirements, refer to the following: About device groups.

What's New: April 2022

Import folder hierarchy to cases: Folders you upload to cases in Genetec Clearance™ now maintain the same file structure, saving time organizing the folder hierarchy in your cases.

What's New: March 2022

Restrict access to camera details in registry: Administrators can now define which users are able to view and select cameras as part of their video requests. You can use this video request policy to control access to camera information, while still permitting users to make video requests involving cameras they have access to.
Automatically map request attributes to cases: To reduce data entry, standard fields that are common between video requests and cases now have their values automatically mapped when a new case is generated from a request. This includes time range, category, and location information. The Category field is only available to Regular users when entering a new request and is hidden from Guests. For more information, see Requesting video.

What's New: February 2022

Support for multiple form types: You can now publish multiple request form versions to tailor the information that is collected for different request scenarios. For example, a form can be configured for internal requests that has different fields than the one used by external parties. The applicable form is selected by the requesting party when entering a new request and follows the organization’s approval workflow.
Faster G64 conversion: The G64 service has been updated to reduce the time required to convert recordings from Security Center. With this improvement, Genetec Clearance™ can more efficiently scale when there are spikes in the number of G64 files that are sent for conversion.
Automatic case and request ID numbers: You can now automatically generate incident, record, and request ID numbers to facilitate the classification of cases and requests. Administrators can define the convention used to generate IDs and support the inclusion of common properties such as the date, user or creator name, and other system properties as part of the ID template. For more information, see Configuring ID templates.
Video trimming: You can now trim long video recordings when sending files to the video editor. Choose to keep only the relevant sequence of a longer video and accelerate the redaction and review of the recording. For more information, see Trimming video.

What's New: January 2022

Sort search columns

You can now sort results in the Search page in ascending or descending order to quickly find the cases and files that you are looking for.

Name
Creation time
Created by
Start time
End time
State
Device serial number
Last modified time
Last modified by

Internet Explorer 11 end of support

With the upcoming end of life of Internet Explorer 11 scheduled in June 2022, the browser is no longer supported by Genetec Clearance™. For the best experience using Genetec Clearance™ use Google Chrome or Microsoft Edge.

What's New: November 2021

Audio redaction: Support for audio redaction has been added to the video editor in Genetec Clearance™. You can now omit sensitive audio content from video and audio recordings. For more information, see Redacting audio.
Disable departments: Admins can now disable departments to remove legacy values when new cases are created. Existing cases that have the department assigned maintain it unless it is changed manually by a user with sufficient privileges.
Dropdown filter for custom fields: You now have more flexibility to collect information from custom fields with the new dropdown filters using predefined values that fit your organization’s needs. Admins can configure these dropdowns in the Configurations section.

What's New: October 2021

Video request dashboards

New dashboards provide metrics related to the video requests processed in your account. Use these metrics to gain insights into how your organization manages video requests. Organizations can review the:

Total number of requests made per month, year, or selected time period
Filter the number of requests by their status
Average processing time of requests over a selected time period
Number of requests per Requester
Number of approvals by Approver
Note: Video request dashboards are only available on accounts that have the camera registry module enabled.

Notification contact email

You can now configure the email address displayed in system notification emails. Rather than include the email of the user who shared the case, a custom support alias can be included for recipients to contact if need be. Admins can configure this email address in the Account Information page.

Increased user limit on a few security policies

A limit increase, from 10 to 25, users and groups has been applied to the following security policies that concern file and case deletion and retention:

Delete cases and files
Restore cases and files from the recycle bin
Protect or unprotect cases and files from deletion

Did you know?

WebHelp User Guide download: Tired of printing topics when all you want is to download the User Guide? You can now download the entire guide from the homepage of the Genetec Clearance™ WebHelp.

What's New: September 2021

Custom fields: Admins can now create custom fields for cases and files, allowing organizations to define their own templates and document investigations in greater detail. The feature also allows admins to change the names of existing fields to match nomenclature used within your organization. Once configured, custom fields can be used as an additional filter from the search page to refine the list of results.

What's New: August 2021

Export audit trail reports

Users can now download case and file audit trails as a PDF document. The audit report includes information related to user activity, date and time of each action, and a summary of the case or file metadata.

New version of the Genetec Clearance™ plugin for Security Center

The new version of the Genetec Clearance™ plugin for Security Center is here! Version 3.3 includes the following improvements:

Improved export controls: When investigating an incident, operators often need to perform exports using multiple cameras that have recorded footage related to the event. The plugin provides enhanced controls to export video from multiple cameras at the same time, synchronizing export times across all selected devices.
Enhanced auditing tool: A new activities report has been added to the plugin to provide an overview of all export actions to Genetec Clearance™. With the report, authorized users can view successful, failed and in-progress exports. Activities can be filtered based on specific users, cameras, and time ranges.
Improved support for long video exports: Video exports longer than 60 minutes are now displayed as a single continuous file when played in Genetec Clearance™.
Improved snapshot wizard: You can now assign snapshots to new or existing cases in the same manner as video exports.

For more information, see About Genetec Clearance™ plugin for Security Center.

Configure who can create cases

Through the new Create case security policy, administrators can now configure whether users or groups have the right to create cases in Genetec Clearance™. Guest users assigned this security policy can also create cases.

For more information, see Security policy definitions list.

What's New: June 2021

Capture snapshots from videos: The snapshot tool allows you to take still images from a video, so you can preserve and share a specific element in a scene. Snapshots are logged as part of the video’s audit trail and inherit the same permissions as the original evidence to maintain the chain of evidence.
For more information, see Video player controls.
Redesigned video player: When investigating an incident, reviewing all of the pieces of evidence collected is fundamental to recalling the events that took place. The redesigned video player allows users to playback up to six recordings in a multi-tile view to benefit from the different perspectives available. Videos can be played simultaneously or chronologically so that investigators can review different views of a scene or follow an event through successive fields of view.
For more information, see Reviewing media.

What's New: May 2021

Display assigned officer: You can now identify the officer who recorded files from body-worn cameras and in-car systems in your search results. The Officer assignment field can be toggled from the column selection menu as you configure the search fields.
New Genetec Clearance™ Uploader release: The Genetec Clearance™ Uploader is a useful tool that transfers files as a background process of your PC or server, without needing to stay logged into the web portal. The new release contains several improvements including support for faster transfer rates when uploading from a high-speed network.
For more information, see Uploading media using the Genetec Clearance™ Uploader.

What's New: April 2021

Configure search fields: You can now customize and order the fields displayed in your search results to view metadata most relevant to your search. Need to find a specific case? You can list the creation date, department, and record number directly in your results. If you’re searching for files, you can list the recording times, category, and name of the officer who recorded the video directly. The fields and filters you configure remain saved to your browser for the next time you run a search.

For more information, see Searching for cases or files.

What's New: March 2021

Officer video security policy: Agencies can now limit an officer's access strictly to video recorded from their own device. The new setting is configured in the security policies menu and applies to body-worn camera recordings uploaded to the application.
For more information, see Defining security policies.

What's New: February 2021

Files auto-save: Files added to cases are now automatically saved as part of the case.

What's New: January 2021

Evidence and case dashboards: As organizations increase the amount of data uploaded to Genetec Clearance™, they can gain a better understanding of their operations through historical trends. The new dashboard functionality provides in-app visibility of this data. Current dashboards allow you to review the number of cases created in your account, the types of file formats uploaded, your data usage, and more. The data can also easily be exported to images and spreadsheets, should it need to be shared and reviewed by others. You can manage who has access to the dashboards in your account Security Policies. For more information, see About the Genetec Clearance™ dashboard.

What's New: December 2020

Frame-by-frame on video player: You can now progress in a file that you are reviewing one frame at a time in the video player. This lets you analyze footage with greater precision, especially in scenes involving a lot of movement and activity.
For more information, see Video player controls.

Camera registry - Community participants: Evidence collection is a labor-intensive and costly process that takes a lot of investigators' time. To help reduce the time spent retrieving video from third parties, we have introduced the camera registry participant program update. You can now launch your own initiative from Genetec Clearance™ to enlist businesses and residents from your community and request video from them. This solution aims to ease the collection and review of external video evidence by making footage from privately-owned systems available on request.
For more information, see Creating participant enrollment forms.