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Managing files
Create, share, and associate files in Clearance.
Video player controls
Use the video player controls in Clearance to get a better sense of what you are looking at.

Introduction to Clearance
Learn about the Clearance collaborative investigation management system.
Getting started
Learn how to log on, log off, and change languages in Clearance.
Release notes
Check out what's new in the latest release of Clearance.
User interface tour
Get familiar with the user interface in Clearance.
Account setup
Configure your settings in Clearance.
Managing cases
Manage cases to record the details of an incident and link digital evidence in Clearance.
Managing devices
Add, remove, and configure devices in Clearance.
Managing i-PRO devices
Add, remove, and configure i-PRO devices in Clearance.
Managing Axis devices
Configure Axis body worn systems for use with Clearance.
Managing files
Create, share, and associate files in Clearance.
- About Clearance information security
  All data and files imported in Clearance are encrypted, and all communication with the platform is secure. These encryption and security measures ensure that sensitive data, files, and communications are only seen by users with the appropriate access.
- Uploading files to cases
  To share digital evidence with other authorized investigators, you can upload videos, media, and other file types to new and existing cases. You can then view, download, or edit the files.
- Configuring file details
  Configure file details to better classify and compare your evidence files.
- Reviewing media
  After media files have been uploaded, you can play them from either the file page or the evidence player page. You can also play videos with GPS trail location data, if GPS data is available.
- Video player controls
  Use the video player controls in Clearance to get a better sense of what you are looking at.
- Sharing files
  To let internal or external members of your organization view, modify, and manage files, you can share files with them and define their access rights on a file by file basis.
- Inviting guests to view files
  If you want to share a specific file with someone who does not already have a Clearance account, without allowing them to search or view other files, you can invite this person as a guest.
- Associating cases with a file
  To track which files are involved in a case or incident, you can manually associate one or more cases with a file in the File page.
- Linking files to another case
  You can link multiple files already associated with one case to another in Clearance.
- Searching evidence by device assignment
  To find all evidence recorded by a user associated with a device, you can search evidence by device assignment. You can also use date or time range filters to search evidence by device assignment within a specified time range.
- File formats you can preview in Clearance
  A file in Clearance is a piece of digital evidence, such as a video, image, document, or other type of file. Files can be grouped within one or more cases.
- Downloading files
  After files have been uploaded in the system, you can download them from either the File page or the Case page.
- Changing access policies for files
  After a file has been uploaded in the system, you can select which users and groups have access to the file, and which permission levels they have.
- Protecting files from deletion
  To keep files longer than the specified retention policy, you can place an indefinite hold on a file by using the Protect from deletion option.
- Deleting files
  To remove any digital evidence that is linked to an incident, you can delete the associated files.
- Restoring files
  To restore any digital evidence that is linked to an incident, you can restore the associated files.
- Reviewing files scheduled for deletion
  To review files that are scheduled to be deleted and moved to the recycle bin, you can visit the Upcoming deletion page.
- Reviewing files in the recycle bin
  Visit the Recycle bin page to review files that are scheduled to be purged from the recycle bin and restore cases that must be retained.
- Viewing the audit trail history of files
  You can investigate the complete activity history of a file, such as who made changes and when, by viewing the audit trail of the file.
Managing video requests
Learn how to employ video requests in Clearance.
Managing video editor content
Learn how to use the video editor in Clearance.
Reviewing dashboards
Learn how use the dashboard in Clearance.
Public upload requests
Invite anyone to add files to an incident without viewing the case contents in Clearance.
Clearance plugin
Export Security Center video as evidence to an account in the Clearance system.
Clearance Drive
Manage file transfers to and from Clearance.
Clearance Uploader application
Automatically upload media from devices to Clearance, or a Security Center video archive.
Genetec™ Video Player
View exported G64 and G64x video files from Security Desk, or on a computer that does not have Security Center installed, in Clearance.
Clearance Seen
Capture videos, images, and audio recordings from your phone and upload evidence directly to your Clearance account.
Frequently asked questions
Learn about common issues in Clearance.
Glossary
Technical support
Need tech support or product information? Check out these resources.

Video player controls

2025-08-11

Use the video player controls in Clearance to get a better sense of what you are looking at.


Button	Command	Description
	Play	Play the video.
	Pause	Pause the video.
	Mute	Mute the video.
	Unmute	Un-mute the video.
	Playback speed	Select the video playback rate (0.5x, 1.0x, 1.5x, or 2.0x).
	Full screen	Select the full screen display mode.
	Default screen	Revert to the default display mode.
	Relative time	Display relative time.
	Absolute time	Display absolute time.
	Show visual watermark	Display visual watermark
	Hide visual watermark	Hide visual watermark. Note: To configure the visual watermark, refer to Configuring your account information.
	GPS trail	Show or hide the GPS trail location data if available. Note: GPS trail location data is only available when watching videos, and only if the video was captured using a device that provides GPS coordinates.
	Show metadata	Show or hide metadata associated with the file if any is available.
	Digital zoom	Scroll your mouse wheel forwards to zoom in and backwards to zoom out, or spread and pinch your laptop track pad.
	Skip frame forward	Move forward one frame in the video.
	Skip frame backward	Move backward one frame in the video.
	Chronological playback	Playback all videos in chronological sequence.
	Simultaneous playback	Playback all videos simultaneously.
	Take snapshot	Capture a still image snapshot of the video you are viewing. The snapshot is saved to the case the video file is associated with. The user who took the snapshot and anyone with Manage permissions on any associated cases can access the snapshot. Users must have Edit or Manage permissions on a video file to take a snapshot of it.