Uploading files to cases

2023-09-11Last updated

To share digital evidence with other authorized investigators, you can upload videos, media, and other file types to new and existing cases. You can then view, download, or edit the files.

What you should know

You can add up to 5000 files to a case, regardless of the folder or subfolder location. Cases can have unlimited folders or subfolders.

Video files are converted to MP4 files during upload. If the file format is not supported the upload might fail. Depending on the size of your file, the upload might take a few minutes.


  1. Open an existing case or create a case.
  2. In the Files section, click and select one of the following:
    • Add files from computer
    • Add files from Clearance
    • Create folder
    Note: The Add files from Clearance option is not available for guest users.
  3. If you selected Add files from computer, do the following:
    1. Select the files you need using one of the following methods:
      • Select files that are saved on your local or network drive.
      • Drag files into the Files field of the case.
        The file upload section showing a file being added.
    2. After selecting the files you need, click Open.
    3. (Optional) To remove files that you no longer require, click More () and click Remove.
      The file is removed from the case, but remains in the system and can still be searched, edited, viewed, and downloaded.
  4. If you selected Add files from Clearance, do the following:
    1. In the Add files to case dialog box, select the required files by clicking Add to case.
    2. (Optional) To filter results and identify files to add to a case, click the Search criteria menu and then click Add to case.
    3. (Optional) To remove files that you no longer need, click Remove from case.
    4. Click Done.
  5. If you selected Create folder, do the following:
    1. Enter a folder name and click Create.
    2. (Optional) Create any additional folders or subfolders that you require.
    3. (Optional) Click More () next to a file or folder to move, rename, or remove them as required.
    Note: Click Subscribe to receive updates when new files are added to the case.
The files are now associated with the case, and users assigned to the case can view, edit, and download the file.


Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.