Uploading files to cases

To share digital evidence with other authorized investigators, you can upload videos, media, and other file types to new and existing cases. You can then view, download, or edit them.

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What you should know

You can add up to 5000 files to a case, regardless of the folder or subfolder location. Cases can have unlimited folders or subfolders.

Files can be added to a case using the following methods:

  • A user manually adds files.
  • The system automatically adds files, as indicated by the () icon. Files are only added to a case when the evidence was recorded by an assigned personnel during the incident time range of the case.

Video files are converted to MP4 files during upload. The thumbnail is only displayed after conversion. If the file format is not supported the upload might fail. After uploading the files, a thumbnail of the file is displayed in the Files section. Depending on the size of your file, the upload might take a few minutes.

To upload files to cases:

  1. Open an existing case or create a case.
  2. In the Files section, click and select one of the following:
    • Add files from computer
    • Add files from Genetec Clearance™
    • Create folder
    NOTE: The Add files from Genetec Clearance™ option is not available for guest users.
  3. If you selected Add files from computer, do the following:
    1. Select the files you need using one of the following methods:
      • Select files that are saved on your local or network drive.
      • Drag files into the Files field of the case.
    2. After selecting the files you need, click Open.
    3. (Optional) To remove files that you no longer require, click More () and click Remove.
      The file is removed from the case, but remains in the system and can still be searched, edited, viewed, and downloaded.
  4. If you selected Add files from Genetec Clearance™, do the following:
    1. In the Add files to case dialog box, select the required files by clicking Add to case.
    2. (Optional) To filter results and identify files to add to a case, click the Search criteria menu and then click Add to case.
    3. (Optional) To remove files that you no longer need, click Remove from case.
    4. Click Done.
  5. If you selected Create folder, do the following:
    1. Enter a folder name and click Create.
    2. (Optional) Create any additional folders or subfolders that you require.
    3. (Optional) Click More () next to a file or folder to move, rename, or remove them as required.
  6. Click Save.
The files are now associated with the case, and users assigned to the case can view, edit, and download the file.