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Managing files
Create, share, and associate files in Clearance.
File formats you can preview in Clearance
A file in Clearance is a piece of digital evidence, such as a video, image, document, or other type of file. Files can be grouped within one or more cases.

Introduction to Clearance
Learn about the Clearance collaborative investigation management system.
Getting started
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Release notes
Check out what's new in the latest release of Clearance.
User interface tour
Get familiar with the user interface in Clearance.
Account setup
Configure your settings in Clearance.
Managing cases
Manage cases to record the details of an incident and link digital evidence in Clearance.
Managing devices
Add, remove, and configure devices in Clearance.
Managing i-PRO devices
Add, remove, and configure i-PRO devices in Clearance.
Managing files
Create, share, and associate files in Clearance.
- About Clearance information security
  All data and files imported in Clearance are encrypted, and all communication with the platform is secure. These encryption and security measures ensure that sensitive data, files, and communications are only seen by users with the appropriate access.
- Uploading files to cases
  To share digital evidence with other authorized investigators, you can upload videos, media, and other file types to new and existing cases. You can then view, download, or edit the files.
- Configuring file details
  Configure file details to better classify and compare your evidence files.
- Reviewing media
  After media files have been uploaded, you can play them from either the file page or the evidence player page. You can also play videos with GPS trail location data, if GPS data is available.
- Video player controls
  Use the video player controls in Clearance to get a better sense of what you are looking at.
- Sharing files
  To let internal or external members of your organization view, modify, and manage files, you can share files with them and define their access rights on a file by file basis.
- Inviting guests to view files
  If you want to share a specific file with someone who does not already have a Clearance account, without allowing them to search or view other files, you can invite this person as a guest.
- Associating cases with a file
  To track which files are involved in a case or incident, you can manually associate one or more cases with a file in the File page.
- Searching evidence by device assignment
  To find all evidence recorded by a user associated with a device, you can search evidence by device assignment. You can also use date or time range filters to search evidence by device assignment within a specified time range.
- File formats you can preview in Clearance
  A file in Clearance is a piece of digital evidence, such as a video, image, document, or other type of file. Files can be grouped within one or more cases.
- Downloading files
  After files have been uploaded in the system, you can download them from either the File page or the Case page.
- Changing access policies for files
  After a file has been uploaded in the system, you can select which users and groups have access to the file, and which permission levels they have.
- Protecting files from deletion
  To keep files longer than the specified retention policy, you can place an indefinite hold on a file by using the Protect from deletion option.
- Deleting files
  To remove any digital evidence that is linked to an incident, you can delete the associated files.
- Restoring files
  To restore any digital evidence that is linked to an incident, you can restore the associated files.
- Viewing the audit trail history of files
  You can investigate the complete activity history of a file, such as who made changes and when, by viewing the audit trail of the file.
Managing video requests
Learn how to employ video requests in Clearance.
Managing video editor content
Learn how to use the video editor in Clearance.
Reviewing dashboards
Learn how use the dashboard in Clearance.
Public upload requests
Invite anyone to add files to an incident without viewing the case contents in Clearance.
Clearance plugin
Export Security Center video as evidence to an account in the Clearance system.
Clearance Drive
Manage file transfers to and from Clearance.
Clearance Uploader application
Automatically upload media from devices to Clearance, or a Security Center video archive.
Genetec™ Video Player
View exported G64 and G64x video files from Security Desk, or on a computer that does not have Security Center installed, in Clearance.
Clearance Seen
Capture videos, images, and audio recordings from your phone and upload evidence directly to your Clearance account.
Frequently asked questions
Learn about common issues in Clearance.
Glossary
Technical support
Need tech support or product information? Check out these resources.

File formats you can preview in Clearance

2023-06-29

A file in Clearance is a piece of digital evidence, such as a video, image, document, or other type of file. Files can be grouped within one or more cases.

If the file format is not listed here, you must download the file to preview it.

Video formats

The following video formats can be previewed in Clearance:

ASF (.asf)
AVI (Uncompressed 8 bit/10 bit) (.avi)
AV3
FLV with H.264 and AAC codecs (.flv)
G64 (g64)
G64x
GXF (.gxf)
Matroska (.mkv)
MP4 (.mp4 and .m4v)
MPEG2-PS, MPEG2-TS, 3GP (.ts, .ps, .3gp, .3gpp, .mpg)
MXF (.mxf)
QuickTime (.mov)
Windows Media Video (WMV) (.wmv)

Note: Certain formats, such as .avi, .asf, and .G64, are container file formats. Because they can contain unsupported media files, it is possible that certain videos in these formats are unsupported by the media player.

Extended video format library

The extended video format library is included by default with all Plan 600 and Plan 1000 accounts. It can also be purchased as an add-on with Clearance Plan 100 and Plan 200 subscriptions.

Note: Encrypted files can be shared, but not previewed in Clearance.

Audio formats

The following audio formats can be previewed in Clearance:

MP3 (.mp3)
WAV (.wav)

Image formats

The following image formats can be previewed in Clearance:

Bitmap (.bmp)
GIF (.gif)
JPG (.jpg)
JPEG (.jpeg)
PNG (.png)

Note: Thumbnail previews are displayed in the Case page, Evidence preview window, or search results for the following files: BMP, PNG, JPEG, GIF, Icon, and MP4.

Document formats

The following document formats can be previewed in Clearance:

Portable Document Format PDF (.pdf)

Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.