Downloading files

After files have been uploaded in the system, you can download them from either the file edit page or case edit page.

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What you should know

You can only view video files directly in the system if they were uploaded in a supported file format. If an unsupported file format is uploaded it will not be viewable in the application. For other formats, you must download the file to view the video. To download a file, you must have the View and download permission level for that file. After a file is downloaded, no user activity on the file is tracked outside of the system.
  • GPS trail location data is only available when watching videos, and only if the video was captured using a body-worn camera (BWC) that provides GPS coordinates.
  • If the video has a start time defined, you can choose to display either the relative time () or the absolute time () in the video timeline. This is particularly useful when you want to see and seek on a timeline with the actual time the video was recorded. For example, 08:35:01AM / 08:40:01AM, instead of 0:00 / 05:00.

To download a file:

  1. Do one of the following:
    • Open an existing case, and then select a file in the Files field.
    • From the home page, click Files, and then select a file.
  2. Click Download.
    Example: The following image shows an MP4 file being downloaded from the case edit page.

    1. (Optional) Click Original file when you want to download the file in its original format, if the file is not an MP4.
      Example: The following image shows a G64 file being downloaded from the file edit page.

    2. (Optional) Click Genetec™ Video Player when you want to download the video player that is required to view a G64 or G64x file on your local machine.
      Example: The following image shows the Genetec™ Video Player being downloaded from the file edit page.