Downloading files

2020-09-14Last updated

After files have been uploaded in the system, you can download them from either the File page or the Case page.

What you should know

You can only view video files directly in the system if they were uploaded in a supported file format. If an unsupported file format is uploaded it will not be viewable in the application. For other formats, you must download the file to view the video.

To download a file, you must have the View and download permission level for that file. After a file is downloaded, no user activity on the file is tracked outside of the system.


  1. Open an existing file.
  2. Click Download.
    The following image shows an MP4 file being downloaded from the Case page.
    The file page with the download menu expanded and the MP4 option highlighted.
    1. (Optional) Click Original file when you want to download the file in its original format, if the file is not an MP4.
      The following image shows a G64 file being downloaded from the File page.
      The download file menu with the original file format option highlighted.
    2. (Optional) Click Genetec™ Video Player when you want to download the video player that is required to view a G64 or G64x file on your local machine.
      The following image shows the Genetec™ Video Player being downloaded from the File page.
      The download file menu with the Genetec Video Player file format option highlighted.
    Note: If a malware scan flags a file as suspicious, then only users included in the Download malicious files security policy can download it. For more information on this security policy, refer to Security policy definitions list.


Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.