Reviewing files in the recycle bin

2025-08-05Last updated

Visit the Recycle bin page to review files that are scheduled to be purged from the recycle bin and restore cases that must be retained.

Before you begin

Review cases scheduled for deletion.

What you should know

This reporting capability helps you ensure cases and files are not erroneously purged from the system and that planned purges are occurring as expected.

Procedure

  1. Click Retention.
  2. Click Recycle bin.
  3. (Optional) To filter files scheduled to be purged by purge date, click Purge date and select a time range.
    The purge date filter showing time ranges that can be applied to the search.
  4. (Optional) To apply filters and show only files that match selected criteria, click Filters (The filters button that opens a menu of attribute filters used to show specific results in the Upcoming deletion page.).
    The Advanced filters window opens.
  5. (Optional) Select the attributes by which you want to filter results, and then click Search.
    The Advanced filters window showing attributes that can be applied to the list of cases and files.
  6. Review the files scheduled to be purged from the recycle bin.
  7. If you find a file that must be retained, select it from the list and, in the side menu pane, click Restore file.
    The Restore file window opens.
  8. From the Restore file window, click Restore.
    The file is restored and is no longer scheduled to be purged.

Example

The Recycle bin page showing a list of cases and files that are scheduled to be purged from the system.

After you finish

If necessary, review your organization's retention policies.