To track which files are involved in a case or incident, you can manually associate
one or more cases with a file in the File Edit page.
What you should know
- To associate one or more cases with a file, you must have the Edit
permission level for that file.
- To download a file, you must have the View and download permission level
for that file.
NOTE: Only files that are manually associated with a
case can be removed from the Associated cases
section. Files that are automatically associated with a case based on
incident time range cannot be removed from the Associated
To associate cases with a file:
Open an existing file.
In the General section of the File
edit page, next to Associated cases click
In the search box, type a case name, and press
Enter or click the search
Select the check box for the case that you require and click
Remove to remove any cases that are no longer
automatically associated cases are also displayed in the
Associated cases section.
The file is now associated with the case or cases. Users assigned to the case can
view, edit, or download the file.