If you have many cases and files in the system, you can find a specific case or file
from the Search page by using keyword searches, category, date and
time filters, case status, case associations, device assignment filters, or by finding the
case or file on a map.
What you should know
Thumbnail previews
are displayed in search results for the following files: BMP, PNG, JPEG,
GIF, Icon, and MP4.
When you select
Specific dates, any cases or files that have at
least 1 minute of their duration within the time range are
displayed.
Procedure
Click the Search tab.
In the Search field, type keywords or tags related to
the case or file, and press Enter or click the search button ().
(Optional) Filter your
search for cases or files: select either Cases,
Files, or both.
Click More Filters to expand the
search menu.
Tip: Click on the name of a column to sort it in ascending or
descending order.
(Optional) Filter your search by
category: click Category and select one or multiple
categories from the drop-down menu.
Tip: Select Clear all to show all categories
in the search results.
(Optional) Filter your search by
date or time: click Date and time and select the
options that you require.
Select Any time to
search all time ranges.
Select Specific
dates to search a specific time range. Enter a date
and time, or use the calendar and date icons to select a specific
time range.
Select All day to search
from 12:00 am to 11:59 pm for the selected days.
(Optional) Filter your search by case
status:
Click Case status.
Select Open, Closed, or
both.
Select Clear all when you want to show all open
and closed cases in the search results.
(Optional) Filter your search by case
associations: click Case associations and select
With files, Without files,
or both.
(Optional) Filter your search by file
associations: click File associations and select
Linked, Unlinked, or
both.
(Optional) Filter your search by device
assignment.
Click Device assignment and select the options
that you require.
In the Search field, type a user
name or email address, and press Enter or click the
Search button ().
Select the user that you require and click
Confirm.
(Optional) Click Case custom fields or File
custom fields, select a field, and enter a value to filter your
search using any custom field values you have created.
(Optional) Click Settings () to add or
modify fields in your search.
Tip: You can drag and drop fields in the search bar to reorder them.
The order of your search fields is saved to your browser and appears in the
same order the next time you log in.
(Optional) Click Clear () to clear your
selected fields.
(Optional) To export search results as a CSV file: click
Export.
Further analysis can be performed directly in Excel. For example, analyzing
the number of cases or files created on a monthly basis, or the type and nature
of events.
The metadata of all the queried files and cases is downloaded and
generated in a CSV.