To keep cases longer than the specified retention policy, you can place an
indefinite hold on a case by using the Protect from deletion
What you should know
Users must have manage permission to protect cases.
To protect cases from deletion:
Open an existing file from either the Search or
Cases home page.
Click to select the case that you want to protect.
In the General section of the Case
edit page, select the Protect from
deletion check box.
The case is now protected from manual deletion by a user or automatic deletion by
any retention policies that are in