After you have created your departments, you can create cases for all types of incidents. This example shows how department access policies are applied to a case about employee theft.
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Figure A. Members of the Loss Prevention Department and their access policies
Three users and one group make up the Loss Prevention department. The access policy for new cases is assigned in the Departments page, which defines the permission level for each user and group.
Figure B. New case assigned to the Loss Prevention Department
After the new case is saved, the members of this department are automatically displayed in the Permissions section. The permission levels displayed next to their names match the ones shown in Figure A.