Reopening cases

2024-02-28Last updated

If a case was closed in the system, but it must be re-activated to add more evidence or information, you can reopen the case.

What you should know

After a case is closed, only users or groups that have the Manage permission level for the case can reopen the case.


  1. Search for the case you want to reopen, and select the case.
  2. In the case page, click Reopen case.


Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.