Reopening cases

If a case was closed in the system, but it must be re-activated to add more evidence or information, you can reopen the case.

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What you should know

After a case is closed, only users or groups that have the Manage permission level for the case can reopen the case.

To reopen a case:

  1. Search for the case you want to reopen, and select the case.
  2. In the case edit page, click Reopen case.