You can add one or more users to the Assigned personnel section
in the Case Edit page to track who was involved in a case or incident.
What you should know
You can only change the assigned personnel for a case if you have the edit
permission level for that case.
To assign personnel to a case:
Open an existing case.
In the Assigned personnel section click
In the search box, type a user name, officer ID or email
address, and press Enter or click the
search button ().
Select the check box for the user that you require and click
Remove to remove any personnel that are no longer
The selected personnel are now assigned to the case.