To allow anyone to add files to an incident without viewing the case contents, you
can create a public file request, and then share the file request with anyone in or outside
To create a file request:
Click Cases and open an existing case.
Next to Permissions, click File
requests and click add ().
Enter values for the following settings:
The name of the file request. This field is used as the title of the file request when
it is shared.
A description of the file request. This field is used as the description of the file
request when it is shared. Be descriptive so that others can easily find the files when
searching for file requests in cases.
The expiration date of the file request.
(Optional) Select Never when you want the file request
to remain active indefinitely.
(Optional) Select Allow anonymous uploads.
User contact information is optional when Allow anonymous
uploads is selected.
Click Add location and time to add additional
information to the file request.
NOTE: If the case already contains incident location, start time, or end time,
these fields are automatically prefilled.
Set the location where the incident occurred. Type the
location, or click View map
) to search for the location on a
Incident start time:
Date and time the incident started.
Incident end time:
Date and time the incident ended.
If you clicked View map (), select or
modify the location and click Set location.
Click Create request.
Choose from the following:
- Click Copy to copy the file request link then
include in an email.
- Click Open link to test the file request link or
to scan the QR code before including in an email.
- Click Modify request if you need to make any
changes to the file request.
Click Done when you are finished.
The file request link is added to the case in the File