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Clearance Drive
Manage file transfers to and from Clearance.
Installing Clearance Drive
Before you can transfer files or create cases using Clearance Drive, you must complete the installation procedure.

Introduction to Clearance
Learn about the Clearance collaborative investigation management system.
Getting started
Learn how to log on, log off, and change languages in Clearance.
Release notes
Check out what's new in the latest release of Clearance.
User interface tour
Get familiar with the user interface in Clearance.
Account setup
Configure your settings in Clearance.
Managing cases
Manage cases to record the details of an incident and link digital evidence in Clearance.
Managing devices
Add, remove, and configure devices in Clearance.
Managing i-PRO devices
Add, remove, and configure i-PRO devices in Clearance.
Managing Axis devices
Configure Axis body worn systems for use with Clearance.
Managing files
Create, share, and associate files in Clearance.
Managing video requests
Learn how to employ video requests in Clearance.
Managing video editor content
Learn how to use the video editor in Clearance.
Reviewing dashboards
Learn how use the dashboard in Clearance.
Public upload requests
Invite anyone to add files to an incident without viewing the case contents in Clearance.
Clearance plugin
Export Security Center video as evidence to an account in the Clearance system.
Clearance Drive
Manage file transfers to and from Clearance.
- About Clearance Drive
  Clearance Drive is an application used to transfer files, such as those generated by VMS, in-car systems, cellphones or body cameras, to Clearance. Clearance Drive uses Windows File Explorer to facilitate mass transfer of files to and from Clearance. You can also create cases using Clearance Drive.
- Installing Clearance Drive
  Before you can transfer files or create cases using Clearance Drive, you must complete the installation procedure.
- Clearance Drive user interface tour
  Get to know Clearance Drive's layout and feature set using the following user interface description.
- Managing cases using Clearance Drive
  Create cases in Clearance Drive and review them in Clearance later.
- Transferring files using Clearance Drive
  You can use Clearance Drive to transfer files to and from cases in your Clearance account.
- Configuring settings in Clearance Drive
  Configure drive location, network settings, and delete files using the Clearance Drive settings menu.
Clearance Uploader application
Automatically upload media from devices to Clearance, or a Security Center video archive.
Genetec™ Video Player
View exported G64 and G64x video files from Security Desk, or on a computer that does not have Security Center installed, in Clearance.
Clearance Seen
Capture videos, images, and audio recordings from your phone and upload evidence directly to your Clearance account.
Frequently asked questions
Learn about common issues in Clearance.
Glossary
Technical support
Need tech support or product information? Check out these resources.

Installing Clearance Drive

2025-11-13

Before you can transfer files or create cases using Clearance Drive, you must complete the installation procedure.

Before you begin

The following prerequisites apply when installing the Clearance Drive application.

A user with Windows Admin access must install the application.
Windows 10 is the minimum version supported with Clearance Drive.
To login with Clearance Drive, you must have a user account in Clearance.
You must have an active internet connection.

What you should know

Clearance Drive software updates occur automatically after the initial installation.
The program and associated files are installed in the following filepaths:
- For installation type “Only for me”: C:\Users\<USER>\AppData\Local\Programs\Genetec\Clearance Drive
- For installation type “Everyone”: C:\Program Files\Genetec\Clearance Drive
  Note:
  You must have admin rights on the computer to use this installation type.
- For installations prior to September 2025: C:\Users\<USER>\AppData\Roaming\Genetec\Clearance Drive

Procedure

Download the application installation package.
Select the ClearanceDrive installer .exe file and click RUN.
The Clearance Drive Setup window opens.
Accept the terms of the installer.
Choose one of the following Clearance Drive installation types:
- Only for me (yourusername): If you choose this installation type, Clearance Drive only appears for you on the computer it is being installed on.
- Everyone: If you choose this installation type, Clearance Drive appears for all users on the computer it is being installed on.
  Note:
  You must have admin rights on the computer to use this installation type.
Note:
If you have already installed Clearance Drive and want to change your installation type, you must completely uninstall and then reinstall the application.
Connect Clearance Drive with your Clearance account.
1. Select the data center where your Clearance account is hosted.
2. Sign in using your email address and password.
3. Select the Clearance account you require.
Note:
To open the Clearance Drive, click the Clearance Drive icon () located in the Windows system tray.
- Clearance Drive opens.
- Clearance Drive is shown when you navigate to the file explorer.