Transferring files using Clearance Drive

2024-02-28Last updated

You can use Clearance Drive to transfer files to and from cases in your Clearance account.

Before you begin

Create cases using Clearance Drive.

Procedure

To download files from a case using Clearance Drive:
  1. Search for a case, or select a case from the homepage.
  2. Find the file you want to download, click More ().
  3. Choose to download the original or a converted MP4 version of the file.
    Note: MP4 is a widely supported file format, but you can also download the original version for use in Security Center and to ensure information security.
  4. Select a folder to download the file to.
    The file is downloaded.
To transfer a large number of files simultaneously using the file explorer view starting from Clearance Drive:
  1. From the Clearance Drive homepage, select the case you require.
  2. Click Open folder.
  3. Browse or search for the case you require and select it.
  4. Browse the files located in the case - select the file you want to download, and choose to download the original file, or a converted MP4 version.
  5. To upload files to the case, drag and drop the file on the case into the Windows Explorer window.
To transfer a large number of files simultaneously starting from the file explorer view:
  1. Open file explorer and navigate to Clearance, located under This PC.
  2. Browse or search for the case you require and select it.
  3. Browse the files located in the case - select the file you want to download, and choose to download the original file, or a converted MP4 version.
  4. To upload files to the case, drag and drop the file on the case into the Windows Explorer window.
    Tip: You can monitor the status of in-progress file transfers from the Operations page.