Downloading Genetec™ Video Player

2019-10-22Last updated

Before you can use the Genetec™ Video Player to view G64 or G64x video files on your local workstation, you must download and install the player.

What you should know

When a G64 or G64x video file has been uploaded into Clearance, users can download the Genetec™ Video Player so that they can download, share, and playback the original files.


  1. Do one of the following:
    • Open an existing case, and then select a G64 video file in the Files field.
    • From the Home page, click Files, and then select a G64 video file.
  2. Click Download and then click Genetec™ Video Player.
    The download file menu with the Genetec Video Player option highlighted.
  3. Download the Genetec™ Video Player install package.
  4. Double-click or select the GenetecVideoPlayer.exe installer .exe file and click RUN.
    1. Select the folder location where you want to unzip the download.
      For example, C:\Program Files (x86)\Genetec and click Unzip.
      The WinZip Self-Extractor window with the Unzip button highlighted.
    2. When the files have been extracted, click OK.
    3. Click Close.
The Genetec™ Video Player is now available for use on your local machine.

After you finish

You can now use the Genetec™ Video Player to view G64 or G64x video files.