About i-PRO automatic case creation and file tagging

2023-12-06Last updated

You can automatically generate cases in Genetec Clearance™ and associate them with recordings tagged from the i-PRO Front End system and body worn web app.

Context:

  • The association between uploaded evidence and a given case is based on files sharing the same case file number.
  • Cases are generated using the default department configured in the account.
  • The Case Sync license must be activated to enable the i-PRO automatic case creation and file tagging functionality. Contact your reseller for more info.

How i-PRO automatic case creation and file tagging works:

  1. Set a default department.
    Note: The default department determines the users and groups that are added to the cases and the permission level that they have.
  2. When uploading evidence from a body-worn camera or in-car system, tag the files with a case file number.
  3. After the evidence is uploaded, a new case is generated that includes all files that have been tagged with the same case file number. If the case file number matches an incident number of an existing case, the files are added to that case.
    Note: The case file number is generated in a case's incident number field.