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Managing i-PRO devices
Add, remove, and configure i-PRO devices in Clearance.
About device groups
Create and configure device groups to bulk-manage configurations for your i-PRO body-worn cameras and in-car devices.
About device group configurations
Device groups are used to dispatch firmware versions and device settings to multiple devices at a time.
Configuring i-PRO firmware version
You can control the firmware version used by your i-PRO body-worn cameras and in-car systems to manage updates and test new versions to ensure they work properly.

Introduction to Clearance
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Getting started
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Release notes
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User interface tour
Get familiar with the user interface in Clearance.
Account setup
Configure your settings in Clearance.
Managing cases
Manage cases to record the details of an incident and link digital evidence in Clearance.
Managing devices
Add, remove, and configure devices in Clearance.
Managing i-PRO devices
Add, remove, and configure i-PRO devices in Clearance.
- Adding i-PRO body-worn cameras
  You can add an i-PRO body-worn camera in Clearance by docking the camera in a docking station connected to your system and authenticating it with Clearance.
- Adding i-PRO in-car systems
  You can add an i-PRO in-car system in Clearance by creating a device and authenticating it with Clearance.
- Configuring i-PRO five fields
  To make the metadata fields generated by recordings using i-PRO cameras and in-car systems consistent with Clearance, you must configure the i-PRO five fields.
- About i-PRO automatic case creation and file tagging
  You can automatically generate cases in Genetec Clearance™ and associate them with recordings tagged from the i-PRO Front End system and body worn web app.
- About device groups
  Create and configure device groups to bulk-manage configurations for your i-PRO body-worn cameras and in-car devices.
  - Creating device groups
    Create device groups to manage the configurations for groups of devices.
  - Adding devices to groups
    Add devices to your group and bulk-manage configurations for the devices in the group.
  - Configuring device groups
    Configure device groups to bulk-control firmware versions and device settings.
  - About device group configurations
    Device groups are used to dispatch firmware versions and device settings to multiple devices at a time.
    - Managing i-PRO device configurations
      Configure settings in your i-PRO device, save them as a compressed file, and upload the file to a device group in Clearance to map these configurations to all devices in the group.
    - Configuring i-PRO firmware version
      You can control the firmware version used by your i-PRO body-worn cameras and in-car systems to manage updates and test new versions to ensure they work properly.
- Defining device policies
  Define device policies in Clearance to ensure synchronicity between users' devices and their Clearance profiles.
Managing files
Create, share, and associate files in Clearance.
Managing video requests
Learn how to employ video requests in Clearance.
Managing video editor content
Learn how to use the video editor in Clearance.
Reviewing dashboards
Learn how use the dashboard in Clearance.
Public upload requests
Invite anyone to add files to an incident without viewing the case contents in Clearance.
Clearance plugin
Export Security Center video as evidence to an account in the Clearance system.
Clearance Drive
Manage file transfers to and from Clearance.
Clearance Uploader application
Automatically upload media from devices to Clearance, or a Security Center video archive.
Genetec™ Video Player
View exported G64 and G64x video files from Security Desk, or on a computer that does not have Security Center installed, in Clearance.
Clearance Seen
Capture videos, images, and audio recordings from your phone and upload evidence directly to your Clearance account.
Frequently asked questions
Learn about common issues in Clearance.
Glossary
Technical support
Need tech support or product information? Check out these resources.

Configuring i-PRO firmware version

2022-11-15

You can control the firmware version used by your i-PRO body-worn cameras and in-car systems to manage updates and test new versions to ensure they work properly.

Before you begin

What you should know

The firmware version can be configured at the device level, or at the device group level. The firmware version selected at the device group level overwrites what is selected at the device level.
The firmware configuration procedure is the same for body-worn cameras and in-car systems.

The following software and firmware versions are supported for i-PRO devices:


Software	Minimum version
Legacy interface server	3.4.12.0
FE (AG-JJLFE20P)	2.9.80.69
BWC 4000 Configuration Tool	1.4.0.3
BWC MK3 Configuration Tool	3.2.12.5
Firmware	Minimum version
VPU 4000 (WJ-VPU 4000)	6.08.000.0
VPUmk3 (WJ-VR30) Note: This device does not support the firmware update or configuration update functionality.	5.22.000.0
BWC 4000 (WV-BWC 4000)	1700M02
BWC MK3 (WV-TW370)	2036M0001

Procedure

From the Devices page in Clearance, select the required device.
In the Configuration section click on the Firmware target version menu.
(Optional) Click Show preview versions to reveal unreleased preview firmware versions.
Select a firmware version from the list.

Important: Ensure you are using at least the minimum firmware version.
Click Save.

After you finish

(Optional) Learn about device groups.