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Getting started
Learn how to sign in, sign out, and change languages in Clearance.
Signing out of Clearance
To exit from Clearance, you can sign out of your user account.

Introduction to Clearance
Learn about the Clearance collaborative investigation management system.
Getting started
Learn how to sign in, sign out, and change languages in Clearance.
- Deploying and using Clearance
  Learn how to deploy and use Genetec Clearance™ to manage workflows and perform operational tasks within the system.
- Deploying and using the Registry and Video Request modules in Clearance
  Learn how the Registry and Video Request modules in Genetec Clearance™ are deployed and used to request, manage, and share registry data and video.
- Signing in to Clearance
  After you have activated your user account through the activation link, you can sign in to your Clearance account to view and manage evidence.
- Best practices for preventing unauthorized disclosure
  Once displayed on a screen, digital evidence is difficult to fully protect. There are practical policies and features you can implement with Genetec Clearance™ that help reduce the risk of unauthorized disclosure.
- Signing out of Clearance
  To exit from Clearance, you can sign out of your user account.
- Changing language settings in Clearance
  To change the language in Clearance you must update your browser language settings.
- Clearance videos
  Use the Genetec Clearance™ videos to help you learn about key features and understand the product. You can access all the videos in one place, the Clearance videos playlist.
Release notes
Check out what's new in the latest release of Clearance.
User interface tour
Get familiar with the user interface in Clearance.
Account setup
Configure your settings in Clearance.
Managing cases
Manage cases to record the details of an incident and link digital evidence in Clearance.
Managing devices
Add, remove, and configure devices in Clearance.
Managing i-PRO devices
Add, remove, and configure i-PRO devices in Clearance.
Managing Axis devices
Configure Axis body worn systems for use with Clearance.
Managing files
Create, share, and associate files in Clearance.
Managing video requests
Learn how to employ video requests in Clearance.
Managing video editor content
Learn how to use the video editor in Clearance.
Reviewing dashboards
Learn how use the dashboard in Clearance.
Public upload requests
Invite anyone to add files to an incident without viewing the case contents in Clearance.
Clearance plugin
Export Security Center video as evidence to an account in the Clearance system.
Clearance Drive
Manage file transfers to and from Clearance.
Genetec™ Video Player
View exported G64 and G64x video files from Security Desk, or on a computer that does not have Security Center installed, in Clearance.
Clearance Seen
Capture videos, images, and audio recordings from your phone and upload evidence directly to your Clearance account.
Frequently asked questions
Learn about common issues in Clearance.
Glossary
Technical support
Need tech support or product information? Check out these resources.

Signing out of Clearance

2026-06-15

To exit from Clearance, you can sign out of your user account.

What you should know

You are signed out of your system automatically after a specified period of inactivity. The inactivity period varies depending on your environment configuration.

To sign out of Clearance: At the top of the page, click your name, and then click Sign out from the drop-down menu.

Tip:

After you are signed out of your account, ensure that you close all browser windows.