You can deactivate a device license to remove a device from use, to assign the
license to a new device, or when a device breaks and requires servicing or replacement.
Deactivating a license automatically removes assigned users from the device.
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Before you begin
The device must be registered in the Genetec Clearance™ system and the device license must be
The following prerequisites apply when deactivating licenses:
You must have an active internet connection.
You must be a member of a Manage devices
security policy or have Manage devices permissions.
Clearance™ Uploader must
be installed and associated with a Genetec Clearance™ account.
To deactivate a device license:
(Optional) In the search box, enter the device
information, and press Enter or click the
search button ().
Click the device that you require.
On the Device details page the number of activated
devices is displayed. For example Activated devices: 1/15
indicates the number of devices that are active (1) followed by the device
licenses that are available (15) as specified in your license conditions.
Click Deactivate license.
A warning message is displayed as follows:
CAUTION: Deactivating a license
automatically removes any assigned users from the device.
Click Deactivate license again to confirm the
The device license is deactivated and an additional device license is
After you finish
You can now activate this device license for a new device if